Cracked Samsung TV

I've purchased a Samsung Curve TV 55 inch from Makro Cape Gate. 3 days after installation a crack started to form on the frame. I've notified Makro, who then insisted I have to log it with Samsung. Samsung sent out a technician and according to them it was an out-of-box incident. Makro then required me to bring the TV in although the Samsung technician assessed the TV. This of course inconveniences me in terms of transportation of the TV and the fact that I will be without a TV for a few days.

I’ve request that Makro avail another unit for me to be delivered to my house and to collect the defective TV on the same day, since the Samsung technician said this is what was going to happen. The TV is too large for me to transport and I’ve incurred costs to deliver the TV to my place. Samsung and Makro is sending me back and forth and are not willing to assist in collection of the unit that was defective when I bought it and delivery of a new unit. They also said that it will take 3 days after I’ve dropped the TV for another assessment. I’ve spent R12 000 on this TV and now sit with a problem.