*********** courier service and call centre service at Makro

I am totally disappointed. Ordered online the next day I received my sms to say the order is out for delivery from 8am to 6pm. I called the courier driver to inform them that I will only be home by 5pm. To my surprise the very same driver called me and asked me to send the location at 1. How ***********!!! I had to repeat the same thing and the only thing he could say is okay. Olebile, the driver then decided to change the delivery status to failed right after our call. I called him again and asked him why did he change the delivery status to failed he said because he was by my place and I wasn’t there. The very same person who needed my location and the same person I told I will be home at 5pm. This all happened around 1pm. I called in tomorrow and asked for the delivery as I needed goods urgently. The consultants kept telling me it is scheduled for that same day and no goods were delivered. I asked for cancellation that day. Next day I was told my goods were out for delivery whereas I asked for cancellation. *********** call centre agents and *********** courier service. 8 days later I am calling to follow up on my refund I am told that the only status they can see is that the delivery failed. All I want is my refund and I want it ASAP