Counterfeit product

Hello peter I would like to lament the same predicament. I bought a speedqueen dryer in March this year at Makro. I started to experience the same problem as that of Ayla. Three weeks ago (26/27 Sept )I called Makro and the lady apparently took down and promised that someone will call me the following week. I waited until I called them again the following Friday (4th Oct)the gentleman who received my call told me that I should wait for someone to call me back. I refused to be discarded and demanded progress on my query. It was only then that he checked and told me that there was no query under my name and only then he registered it. The following week on Monday the technician was sent to me for diagnostic. Since I was not around, he called me and told me that he just called his manager and boom I WAS TOLD THAT THE RUBBER ON MACHINE IS NOT THAT OF SPEEDQUEEN MACHINE.INSTEAD IT WAS THAT OF WHIRLPOOL MACHINE. I called that manager and asked him how possible is that, instead he told me to query that with Makro rather they he can fix my machine at the discounted price since that is not their problem. I bluntly refused any offer and told him that I am not going to pay even a cent because I knew that machine is only 6 months old and still under warranty and guarantee. The very same week on the 9th Oct, I took that machine back to Makro to fix this problem. 3 guys including the manager by the name of Basil Green came to me and told me that they just received a diagnostic report and indirectly told me that this means that the machine has been opened and fixed before and told me that I should take the machine back with me now that they got that report. They called speedqueen during that time and speedqueen refused bluntly that they are not coming back to me neither Makro. To be reasonable, I sugested that they should compare apples to apples since the machine is there, but still he refused instead pushing me to take machine back with me. I flipped and course drama and told them that I m not taking this machine and I made a recording that I am leaving the machine under Basil' s care. This leaves me with lots of questions more than answers. I am questioning Makro' s credibility and authenticity of their products if they are not counterfeit. I was asking on why would I do them a favour by fixing a machine that is still under warranty and guarantee. To date no one has bothered to call me back. So I am taking the next move