MC
Marli C
1 reviews | Active since Mar 2025
26 Mar 2025, 11:58
"Couldn't Locate Order"
Ordered from Makro Online SA. It has been 16days since I have made payment. I 7days since I should have received my order. The order says it is packed and ready to be collected by their courier company for 14days now. And when I use the tracking number to ask where the package is, their response is we couldn't located your order.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
30 Mar 2025, 14:09Hi Marli,
Thank you for reaching out to us, and we sincerely apologize for the delayed response to your query.
Please note that the matter has been escalated to the relevant department for further review and resolution. We truly regret any inconvenience this situation may have caused and appreciate your patience as we work to address the issue.
We are treating this matter with urgency and will keep you updated as soon as we receive any feedback or additional information from the team. In the meantime, if there are any further concerns or details you would like to share, please don’t hesitate to let us know.
Thank you once again for bringing this to our attention, and we remain committed to resolving it to your satisfaction.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and we sincerely apologize for the delayed response to your query.
Please note that the matter has been escalated to the relevant department for further review and resolution. We truly regret any inconvenience this situation may have caused and appreciate your patience as we work to address the issue.
We are treating this matter with urgency and will keep you updated as soon as we receive any feedback or additional information from the team. In the meantime, if there are any further concerns or details you would like to share, please don’t hesitate to let us know.
Thank you once again for bringing this to our attention, and we remain committed to resolving it to your satisfaction.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply30 Mar 2025, 14:09
Official
Hi Marli,
Thank you for reaching out to us, and we sincerely apologize for the delayed response to your query.
Please note that the matter has been escalated to the relevant department for further review and resolution. We truly regret any inconvenience this situation may have caused and appreciate your patience as we work to address the issue.
We are treating this matter with urgency and will keep you updated as soon as we receive any feedback or additional information from the team. In the meantime, if there are any further concerns or details you would like to share, please don’t hesitate to let us know.
Thank you once again for bringing this to our attention, and we remain committed to resolving it to your satisfaction.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and we sincerely apologize for the delayed response to your query.
Please note that the matter has been escalated to the relevant department for further review and resolution. We truly regret any inconvenience this situation may have caused and appreciate your patience as we work to address the issue.
We are treating this matter with urgency and will keep you updated as soon as we receive any feedback or additional information from the team. In the meantime, if there are any further concerns or details you would like to share, please don’t hesitate to let us know.
Thank you once again for bringing this to our attention, and we remain committed to resolving it to your satisfaction.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
MC
Marli C's updateReviewer Update
31 Mar 2025, 10:10Good day,
I have phoned in on the 27th and asked for a refund on this products as it was for a self catering house that opened recently. I was not able to wait any longer.
Please ensure that the refund is done.
Kind regards
I have phoned in on the 27th and asked for a refund on this products as it was for a self catering house that opened recently. I was not able to wait any longer.
Please ensure that the refund is done.
Kind regards
MC
Marli C's update31 Mar 2025, 10:10
Reviewer Update
Good day,
I have phoned in on the 27th and asked for a refund on this products as it was for a self catering house that opened recently. I was not able to wait any longer.
Please ensure that the refund is done.
Kind regards
I have phoned in on the 27th and asked for a refund on this products as it was for a self catering house that opened recently. I was not able to wait any longer.
Please ensure that the refund is done.
Kind regards
Makro's replyOfficial
31 Mar 2025, 16:10Hi Marli,
Thank you for your message. Kindly note that we have escalated your concerns regarding the cancellation of your order due to the delay. We are in communication with the relevant team to ensure your issue is addressed promptly.
We sincerely apologize for any inconvenience caused and appreciate your understanding as we work to resolve this matter. Please feel free to reach out if you require any further assistance.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for your message. Kindly note that we have escalated your concerns regarding the cancellation of your order due to the delay. We are in communication with the relevant team to ensure your issue is addressed promptly.
We sincerely apologize for any inconvenience caused and appreciate your understanding as we work to resolve this matter. Please feel free to reach out if you require any further assistance.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply31 Mar 2025, 16:10
Official
Hi Marli,
Thank you for your message. Kindly note that we have escalated your concerns regarding the cancellation of your order due to the delay. We are in communication with the relevant team to ensure your issue is addressed promptly.
We sincerely apologize for any inconvenience caused and appreciate your understanding as we work to resolve this matter. Please feel free to reach out if you require any further assistance.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for your message. Kindly note that we have escalated your concerns regarding the cancellation of your order due to the delay. We are in communication with the relevant team to ensure your issue is addressed promptly.
We sincerely apologize for any inconvenience caused and appreciate your understanding as we work to resolve this matter. Please feel free to reach out if you require any further assistance.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,