Item: Makro
Rating: 1
Author: Nobuhle M

Makro's replyOfficial

27 Mar 2025, 12:55

Hi Nobuhle,

Thank you for sharing your concerns. We sincerely apologize for the delay and lack of communication regarding your order.We understand that you returned the incorrect item, which was collected on Tuesday, and are still awaiting either the correct item or a refund. We deeply regret any frustration caused by this delay.

Your feedback is important to us, and we have escalated your query to ensure it is prioritized by the relevant team. If possible, please provide your reference number or additional details related to your order to help us track and resolve the issue more efficiently.

We are committed to rectifying this situation promptly and will keep you updated on the progress.

Thank you for your patience and understanding as we work to resolve this matter.

Best regards,

The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***

Best regards,

Makro's reply27 Mar 2025, 12:55

Official

Hi Nobuhle,

Thank you for sharing your concerns. We sincerely apologize for the delay and lack of communication regarding your order.We understand that you returned the incorrect item, which was collected on Tuesday, and are still awaiting either the correct item or a refund. We deeply regret any frustration caused by this delay.

Your feedback is important to us, and we have escalated your query to ensure it is prioritized by the relevant team. If possible, please provide your reference number or additional details related to your order to help us track and resolve the issue more efficiently.

We are committed to rectifying this situation promptly and will keep you updated on the progress.

Thank you for your patience and understanding as we work to resolve this matter.

Best regards,

The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***

Best regards,

NM

Nobuhle M's updateReviewer Update

27 Mar 2025, 13:08

MAK***

NM

Nobuhle M's update27 Mar 2025, 13:08

Reviewer Update

MAK***

Makro's replyOfficial

30 Mar 2025, 11:19

Hi Nobuhle,

Thank you for your prompt response.

Kindly note that your query has been escalated to the relevant team for further review and resolution. We have highlighted the importance of addressing this matter urgently to ensure that the necessary steps are taken promptly.

We understand how significant this issue is for you, and we are committed to keeping you informed every step of the way. Once we receive any additional updates or information, we will share them with you immediately.

Thank you for your patience and understanding while we work to resolve this matter. If you have any further questions or require additional assistance in the meantime, please don’t hesitate to reach out to us directly.

Best regards,

The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***

Best regards,

Makro's reply30 Mar 2025, 11:19

Official

Hi Nobuhle,

Thank you for your prompt response.

Kindly note that your query has been escalated to the relevant team for further review and resolution. We have highlighted the importance of addressing this matter urgently to ensure that the necessary steps are taken promptly.

We understand how significant this issue is for you, and we are committed to keeping you informed every step of the way. Once we receive any additional updates or information, we will share them with you immediately.

Thank you for your patience and understanding while we work to resolve this matter. If you have any further questions or require additional assistance in the meantime, please don’t hesitate to reach out to us directly.

Best regards,

The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***

Best regards,

NM

Nobuhle M's updateReviewer Update

30 Mar 2025, 12:31

I’m sending this because of the poor service I’m receiving from you and I’ll need compensation. I brought 6 items on Makro online on the 08 of March they separated the delivery, the first which were 4 items were delivered on time with accurate items. The one that were left which are 2 items, when they delivered I got a wrong parcel and I sent you an email explaining also text you on WhatsApp but I didn’t get help. I had to write a review on Hellopeter to get you attention after some time, the wrong parcel was collected but I still haven’t received mine the accurate one. It been a long time but still I’m waiting for my parcel. When I bought these I knew when I wanted to used them, the time came and past I did not use them because they weren’t there.I’ll need compensation because of that and also the accurate order. I don’t wanna take this too far while already the damage has been done. I hope you understand where I'm coming from, my order number is MAK***.It will be great for you to respond as soon as you get this message, thank you.

NM

Nobuhle M's update30 Mar 2025, 12:31

Reviewer Update

I’m sending this because of the poor service I’m receiving from you and I’ll need compensation. I brought 6 items on Makro online on the 08 of March they separated the delivery, the first which were 4 items were delivered on time with accurate items. The one that were left which are 2 items, when they delivered I got a wrong parcel and I sent you an email explaining also text you on WhatsApp but I didn’t get help. I had to write a review on Hellopeter to get you attention after some time, the wrong parcel was collected but I still haven’t received mine the accurate one. It been a long time but still I’m waiting for my parcel. When I bought these I knew when I wanted to used them, the time came and past I did not use them because they weren’t there.I’ll need compensation because of that and also the accurate order. I don’t wanna take this too far while already the damage has been done. I hope you understand where I'm coming from, my order number is MAK***.It will be great for you to respond as soon as you get this message, thank you.

Makro's replyOfficial

03 Apr 2025, 13:52

Hi Nobuhle,

We appreciate your contact with our customer support team and you're understanding whilst we address your concern.

We must extend our formal apologies for the inconvenience you have experienced as a result of the erroneous delivery of your headboard.

To enable us to correct this error with the utmost efficiency, we kindly request that you confirm the specific items you initially ordered.

This information is crucial to facilitate the prompt dispatch of the correct product to your location.

With regard to offering compensation, please be informed that this issue will need to be escalated to the appropriate department for evaluation following the resolution of the incorrect delivery.

We would like to reaffirm our commitment to your satisfaction and trust in our services, and we are endeavoring to remedy this situation promptly and thoroughly.

Yours sincerely,

The Hellopeter Team
Makro SA
A Division of Massmart Holdings Limited
Telephone: ***
WhatsApp: ***
Customer Support: ***, ***

Best regards,

Makro's reply03 Apr 2025, 13:52

Official

Hi Nobuhle,

We appreciate your contact with our customer support team and you're understanding whilst we address your concern.

We must extend our formal apologies for the inconvenience you have experienced as a result of the erroneous delivery of your headboard.

To enable us to correct this error with the utmost efficiency, we kindly request that you confirm the specific items you initially ordered.

This information is crucial to facilitate the prompt dispatch of the correct product to your location.

With regard to offering compensation, please be informed that this issue will need to be escalated to the appropriate department for evaluation following the resolution of the incorrect delivery.

We would like to reaffirm our commitment to your satisfaction and trust in our services, and we are endeavoring to remedy this situation promptly and thoroughly.

Yours sincerely,

The Hellopeter Team
Makro SA
A Division of Massmart Holdings Limited
Telephone: ***
WhatsApp: ***
Customer Support: ***, ***

Best regards,

NM

Nobuhle M's updateReviewer Update

06 Apr 2025, 03:45

Nestle Smarties 24 Pack of 17g Milk Chocolate Bar and Cadbury PS Mini Bar Chocolate 24 pack

NM

Nobuhle M's update06 Apr 2025, 03:45

Reviewer Update

Nestle Smarties 24 Pack of 17g Milk Chocolate Bar and Cadbury PS Mini Bar Chocolate 24 pack

Makro's replyOfficial

10 Apr 2025, 13:45

Hi Nobuhle

Please be advised , your query is with the store & we are waiting feedback.

Kind regards
Hello Peter Team.

Best regards,

Makro's reply10 Apr 2025, 13:45

Official

Hi Nobuhle

Please be advised , your query is with the store & we are waiting feedback.

Kind regards
Hello Peter Team.

Best regards,

NM

Nobuhle M's updateReviewer Update

06 May 2025, 13:00

I don’t wanna you guys are so unprofessional, your customer service is really bad I still haven’t received the compensation nor my staff that I ordered on the 08 of March or refund because it’s clear you don’t wanna deliver all I’m asking for now is my money back. Even the people that are working for you in the call centre the ones that called me they don’t help me anything because everything they said is still hasn’t been fulfilled till today.

NM

Nobuhle M's update06 May 2025, 13:00

Reviewer Update

I don’t wanna you guys are so unprofessional, your customer service is really bad I still haven’t received the compensation nor my staff that I ordered on the 08 of March or refund because it’s clear you don’t wanna deliver all I’m asking for now is my money back. Even the people that are working for you in the call centre the ones that called me they don’t help me anything because everything they said is still hasn’t been fulfilled till today.

Makro's replyOfficial

07 May 2025, 12:55

Hi Nobuhle,we hope you are well.

Kindly advise whether you logged a return for the collected items, we do apologize for the inconvenience caused.
We have also raised the issue with our relevant department, and we are following up.
We will update you in due course on the progress.

Best wishes
Makro Social Media Team

Best regards,

Makro's reply07 May 2025, 12:55

Official

Hi Nobuhle,we hope you are well.

Kindly advise whether you logged a return for the collected items, we do apologize for the inconvenience caused.
We have also raised the issue with our relevant department, and we are following up.
We will update you in due course on the progress.

Best wishes
Makro Social Media Team

Best regards,

NM

Nobuhle M's updateReviewer Update

07 May 2025, 13:03

All I’m asking for now is a refund and next time if you reply tell me my money is in my account

NM

Nobuhle M's update07 May 2025, 13:03

Reviewer Update

All I’m asking for now is a refund and next time if you reply tell me my money is in my account

Makro's replyOfficial

08 May 2025, 13:55

Hi Nobulhe,

We hope you’re doing well.

We wanted to reach out to check whether you’ve been able to log a return on your end.

We understand that this process can sometimes be a bit challenging, and we want to assure you that we’re here to support you every step of the way.

The return process allows us to arrange collection so the item can be returned to the supplier, which is an important step to initiate your refund.

If you’ve already completed the return, please let us know so we can move forward efficiently.

If you need any assistance or guidance, please don’t hesitate to reach out—we’d be more than happy to help.

We appreciate your patience and cooperation, and we’re committed to making this process as smooth as possible for you.

Looking forward to your response.

Yours sincerely,

The Hellopeter Team
Makro SA
A Division of Massmart Holdings Limited
Telephone: ***
WhatsApp: ***
Customer Support: ***, ***

Best regards,

Makro's reply08 May 2025, 13:55

Official

Hi Nobulhe,

We hope you’re doing well.

We wanted to reach out to check whether you’ve been able to log a return on your end.

We understand that this process can sometimes be a bit challenging, and we want to assure you that we’re here to support you every step of the way.

The return process allows us to arrange collection so the item can be returned to the supplier, which is an important step to initiate your refund.

If you’ve already completed the return, please let us know so we can move forward efficiently.

If you need any assistance or guidance, please don’t hesitate to reach out—we’d be more than happy to help.

We appreciate your patience and cooperation, and we’re committed to making this process as smooth as possible for you.

Looking forward to your response.

Yours sincerely,

The Hellopeter Team
Makro SA
A Division of Massmart Holdings Limited
Telephone: ***
WhatsApp: ***
Customer Support: ***, ***

Best regards,

NM

Nobuhle M's updateReviewer Update

17 May 2025, 19:44

Can i get my money back you guys are literally ****mers you fail to deliver the parcel after collecting the wrong one and also fail give me a refund all you can do is call once and then don’t do a follow up to check if the customer did get the help or not you’re not even replying to emails. I just want my money back is that alot that I’m asking for

NM

Nobuhle M's update17 May 2025, 19:44

Reviewer Update

Can i get my money back you guys are literally ****mers you fail to deliver the parcel after collecting the wrong one and also fail give me a refund all you can do is call once and then don’t do a follow up to check if the customer did get the help or not you’re not even replying to emails. I just want my money back is that alot that I’m asking for

Makro's replyOfficial

20 May 2025, 13:02

Hi Nobuhle,

We would like to inform you that our team is actively collaborating with the finance team to expedite the resolution of your refund.

Regrettably, we must acknowledge that the process has not progressed as swiftly as anticipated, for which we extend our sincere apologies.

Please rest assured that we are committed to resolving your issue and that the refund will be duly credited to your account.

Kind regards,
Makro Social Media Team

Best regards,

Makro's reply20 May 2025, 13:02

Official

Hi Nobuhle,

We would like to inform you that our team is actively collaborating with the finance team to expedite the resolution of your refund.

Regrettably, we must acknowledge that the process has not progressed as swiftly as anticipated, for which we extend our sincere apologies.

Please rest assured that we are committed to resolving your issue and that the refund will be duly credited to your account.

Kind regards,
Makro Social Media Team

Best regards,

NM

Nobuhle M's updateReviewer Update

04 Jun 2025, 13:51

I’ve finally got the right parcel thank you

NM

Nobuhle M's update04 Jun 2025, 13:51

Reviewer Update

I’ve finally got the right parcel thank you

Makro's replyOfficial

04 Jun 2025, 15:16

Hi Nobuhle,

Thank you for reaching out to us.

We are happy to hear that your complaint has been resolved.

We will work hard to improve our service.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply04 Jun 2025, 15:16

Official

Hi Nobuhle,

Thank you for reaching out to us.

We are happy to hear that your complaint has been resolved.

We will work hard to improve our service.

Regards,
Makro Social Media Team.

Best regards,

Correct order not delivered