Continuously disgusting service.

Four weeks and no responses... I have had to follow-up continuously but nobody from Makro, its contact center, the Customer Service center and the Client Care center have bothered to come back to me. This will be the fourth complaint on HelloPeter, to go along with the five sent to Twitter and the five sent via email. They just tell you that the complaint is escalated but nobody can confirm who is actually dealing with the issue. The email team send the same response over and over but no actions are taken. They pay the refund of the items that they cancelled but have conveniently forgotten that I had cancelled both orders before they were packaged and shipped. They went ahead and tried to deliver one of the two orders and ****ed that up by only delivering half of the items. I have yet to receive the rest items that were paid but their system shows that the deliveries are completed. That to me sounds like ***** and I'll probably have better luck opening a case at SAPS at this rate. There's certainly no point in approaching their management team.