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Riaan R
1 reviews | Active since May 2012
18 May 2021, 08:04
Continuing terrible service from Makro Centurion!
The fridge saga is continuing, with the fridge still not collected by Makro, and I still not being reimbursed. It has been a month since the fridge broke and Makro sent a defy technician to fix it, twice. Should I now consider legal action against Makro Centurion? As a mere client they seem to be intent on ignoring my requests for assistance. This is unacceptable and
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Riaan R's updateReviewer Update
18 May 2021, 09:08This is another empty reply so as to prolong the process of claiming my reimbur*****t from Makro for an appliance which is still under warranty and which has already, unsuccessfully, been 'fixed' by a Defy representative, twice. You should be ashamed of the service you provide to long-standing customers who have purchased items to a substantial value from your outlet in Centurion.
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Riaan R's update18 May 2021, 09:08
Reviewer Update
This is another empty reply so as to prolong the process of claiming my reimbur*****t from Makro for an appliance which is still under warranty and which has already, unsuccessfully, been 'fixed' by a Defy representative, twice. You should be ashamed of the service you provide to long-standing customers who have purchased items to a substantial value from your outlet in Centurion.
RR
Riaan R's updateReviewer Update
05 Jun 2021, 15:58By 5 JUNE 2021, this issue had not yet been resolved. The broken fridge is still standing in my kitchen, and Makro has still not managed to resolve the problem. Makro now appears to expect Defy to deal with my problem. And I am being kept in the dark as to when this issue will be resolved. The 'Makro Support Team' have not been of any assistance at all.
RR
Riaan R's update05 Jun 2021, 15:58
Reviewer Update
By 5 JUNE 2021, this issue had not yet been resolved. The broken fridge is still standing in my kitchen, and Makro has still not managed to resolve the problem. Makro now appears to expect Defy to deal with my problem. And I am being kept in the dark as to when this issue will be resolved. The 'Makro Support Team' have not been of any assistance at all.