Continued terrible service from Makro Centurion

Item: Makro
Rating: 1
Author: Riaan R

On 17 Apr 2021, 12:53, I wrote a review titled 'Terrible customer service from Makro Centurion'. It involved a broken fridge and a very delayed response from Makro, forcing me to purchase another fridge. To date, on 19 April 2021, the matter has still not been resolved. I still have the broken fridge in my kitchen, along with the new fridge I was forced to purchase, also from Makro in Centurion. I DO NOT need the broken fridge to be repaired and returned to me. What am I supposed to do with two fridges? It is still under warrantee and the Makro DEFY representative had already tried to fix it! I therefore require an immediate refund.

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Replies (1)

Makro's replyOfficial

29 Apr 2021, 09:38

Good morning Riaan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply29 Apr 2021, 09:38

Official