JW
John W
1 reviews | Active since Mar 2009
09 Feb 2024, 06:36
Continued apathy .....
Our business spends a fair amount with this company - we received a delivery of Parmalat milk pods - expiry date April 2024. Needless to say they proved to be sour when our guests used them. Makro's "Alfred" (Nelspruit) promised to uplift and replace. Despite follow ups ZERO happened ..... as usual !!
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Makro's replyOfficial
10 Feb 2024, 10:02Good day John, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply10 Feb 2024, 10:02
Official
Good day John, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,