EV
Elicia V

1 reviews | Active since Oct 2024

24 Oct 2024, 16:06

contamited Danone

hellow Peter , on the 21st of October 2024, I went to buy groceries at MAKRO Polokwane, on my grocery I purchased 4 packs of Danone Nutriday, I opened the pack that will expire on the 23 November 2024, so I packed them in a lunch box of my kids on the 22,23 and today the 24 of October, while my kids have been complaining about stomach ache and I gave them biscopen, so today when i pick up my son from school he complains saying the Danone was not delicious it was testing funny like there oil, and when I get home my daughter asks me where did i buy the donone because they taste like chemicals, then it caught my attention i them open one of the Danone which taste like it oily chemicals.so i took the Danone to MAKRO to explain my story, they told me that they apologise and they would give me a refund and I asked them what about our health because we already consumed that Danone, what do I do in the meantime, they told me that the only thing they can do is to refund my money. then i asked them to give them back the Danone so i will see what to do, but the manager refused to give back , i said they must gave back the Danone because i have the right to know if we have eaten a dangerous chemical, the food manager said he could not give me the Danone back, then i told them that they belong to me now since you do have a solution to my health and that of my kids im taking them back. they then gave me the Danone back.so Peter what do i do now because i do not know what chemical or oil is in the Danone please help,because MAKRO Polokwane was not helpful i dont even have money for consultation at the moment please assist because now im distubed and iam in writing my exams i struggling to concetrate ,please help

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Replies (2)
EV
Elicia V's update24 Oct 2024, 16:23
Reviewer Update
 hellow Peter , on the 21st of October 2024, I went to buy groceries at MAKRO Polokwane, on my grocery I purchased 4 packs of Danone Nutriday, I opened the pack that will expire on the 23 November 2024, so I packed them in a lunch box of my kids on the 22,23 and today the 24 of October, while my kids have been complaining about stomach ache and I gave them biscopen, so today when i pick up my son from school he complains saying the Danone was not delicious it was testing funny like there oil, and when I get home my daughter asks me where did i buy the donone because they taste like chemicals, then it caught my attention i them open one of the Danone which taste like it oily chemicals.so i took the Danone to MAKRO to explain my story, they told me that they apologise and they would give me a refund and I asked them what about our health because we already consumed that Danone, what do I do in the meantime, they told me that the only thing they can do is to refund my money. then i asked them to give them back the Danone so i will see what to do, but the manager refused to give back , i said they must gave back the Danone because i have the right to know if we have eaten a dangerous chemical, the food manager said he could not give me the Danone back, then i told them that they belong to me now since you do have a solution to my health and that of my kids im taking them back. they then gave me the Danone back.so Peter what do i do now because i do not know what chemical or oil is in the Danone please help,because MAKRO Polokwane was not helpful i dont even have money for consultation at the moment please assist because now im distubed and iam in writing my exams i struggling to concetrate ,please help 
Makro
Makro's reply26 Oct 2024, 10:34
Official
Good day Elicia,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
 
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Please be advised that feedback will be provided.
 
Once again, we apologise for the inconvenience caused throughout your journey with us.
 
We hope you find the above in order.
 
Kind regards,
Makro Hello PeterTeam


Best regards,