SP
Sian P

1 reviews | Active since Jun 2023

19 Jun 2023, 22:31

Contaminated water

So disappointed in the service I received from makro ,my entire family had been sick for weeks while we wondered what was wrong 😕 we had been drinking contaminated water from makro ,the plot thickens they asked me to bring the stuff back to store and they will send it for testing. Take not this was over 20 bottles that I had returned we had already consumed over ten cases of water . Makro once they had all the water claimed they recalled the water. When I went into the store it was Still on the shelf . There after they call me saying they would like to close the case ,imagine not even getting results from the test to see what we drank . Imagine my entire family had to die. Disgusted is an understatement .

0
Replies (2)
Makro
Makro's reply20 Jun 2023, 09:06
Official
Good day Sian,
 
Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Please be advised that feedback will be provided soon.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
We hope you find the above in order.

Kind Regards,
Makro Hellopeter Team

Best regards,

SP
Sian P's update20 Jun 2023, 09:38
Reviewer Update
Thank you