Consumer Protection Act Breach and Bad Service from Makro (unbelievable)

I purchased a fridge from Makro on Black Friday 2019. To the date of this review I have not received the fridge. I called their client support center innumerable times and was told it would be sent and someone would contact me to arrange delivery. This of course did not happen. When I finally asked for an escalation of the matter to be done, I was put through to the online team at Carnival City of 3 Janurary 2020 who told me the fridge had been delivered and they would send me a delivery confirmation document. They emailed it to me and lo and behold my contact details were scratched out and replaced with another person's contact details and address! When I advised of this "oversight" on their part, they said they would investigate. To date no investigation has been done and there is no official answer from Makro. This is appalling and for sure I will never make another purchase from this organisation. I want answers and I will not lose any money to Makro. I want what is owed to me. This is completely against the Consumer Protection Act. I did not get the goods I purchased. When I raised the discrepency with the Company, nothing has been done. I am ready now to raise this with the consumer council. I have rights and these have been breached with no care whatsover of the consequences to me.