Consumer nightmare with Makro

The most horrible and expensive experience of my life when I bought a gas top stove from Makro online. I received it and it was working fine; as a consumer I have no idea what the gas regulations are. Description showed that it was according to safety precautions. I waited for 3 more months before the kitchen was done and then asked for a gas compliance certificate as I need this to sell my property in future. The gas stove top failed as it has no thermal couple to protect gas from escaping when flame is down. I urgently needed a new one and reported it immediately; went to Makro in Gqeberha and bought a new one (this one worked). These stoves should have never been imported into South Africa as the law was already implemented longer than 5 years ago. This has costed me a pretty penny. I had to get an electrician out once more to change plug for new one; had people out to cut the marble top so that the new one can fit and I had to buy 2 gas stoves. At first I contacted makro care with no reply. Then my nightmare started with the toll free number; eventually I went through to Mr. Mogalefa Ramoha (accepted that he is in charge) who refused to give me his e-mail address suggesting I must phone the toll free number each time. Eventually I was given an e-mail address from him (wrong address as it comes back with administrator error each time). Then I went to the local branch in P.E. and handed all the documentation to Natasha there and she said that I will get a phone call as I will now work with Massmart and not Makro where I originally ordered this stove from online. The next day I received a call from Matshidiso Mafisa promising me that she will come back to me the next day and left her personal number with me. Needless to say she never called back and the phone number stays unanswered. I will recommend any consumer not to buy any appliances from Makro as this is what you have to deal with.