MM
Megan M
1 reviews | Active since Apr 2025
15 Apr 2025, 18:53
Constant online order issues
I ordered a headboard from Makro on the 30th of March. It was scheduled to arrive on the 10th of April. It arrived five days late, and when it did arrive, it was the completely wrong colour. Customer service has been incredibly difficult to access, and I am extremely frustrated and annoyed. I do not recommend ordering online from Makro, as I have had nothing but hassles.
Helpful (0)
Replies (7)0
Replies (7)
Makro's replyOfficial
16 Apr 2025, 09:31Hi Megan,Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
Kindly be advised that your return is currently in progress and you will be hearing from our returns team on collection.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
We are sorry for the service that you have received from us.
Kindly be advised that your return is currently in progress and you will be hearing from our returns team on collection.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply16 Apr 2025, 09:31
Official
Hi Megan,Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
Kindly be advised that your return is currently in progress and you will be hearing from our returns team on collection.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
We are sorry for the service that you have received from us.
Kindly be advised that your return is currently in progress and you will be hearing from our returns team on collection.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
MM
Megan M's updateReviewer Update
21 Apr 2025, 11:38Hello
Please note that I am still awaiting contact about when it will be picked up. I am hoping to have it exchanged for the correct colour. Is there an estimate of when this process will be completed?
Thank you.
Please note that I am still awaiting contact about when it will be picked up. I am hoping to have it exchanged for the correct colour. Is there an estimate of when this process will be completed?
Thank you.
MM
Megan M's update21 Apr 2025, 11:38
Reviewer Update
Hello
Please note that I am still awaiting contact about when it will be picked up. I am hoping to have it exchanged for the correct colour. Is there an estimate of when this process will be completed?
Thank you.
Please note that I am still awaiting contact about when it will be picked up. I am hoping to have it exchanged for the correct colour. Is there an estimate of when this process will be completed?
Thank you.
Makro's replyOfficial
22 Apr 2025, 13:40We will send you an email advising you with the date of collection once the collecting is arranged.
We apologies for the inconvenience caused.
Forgive us for the delay.
We apologies for the inconvenience caused.
Forgive us for the delay.
Best regards,
Makro's reply22 Apr 2025, 13:40
Official
We will send you an email advising you with the date of collection once the collecting is arranged.
We apologies for the inconvenience caused.
Forgive us for the delay.
We apologies for the inconvenience caused.
Forgive us for the delay.
Best regards,
MM
Megan M's updateReviewer Update
24 Apr 2025, 14:36Good afternoon
The item has been collected, but now I have been told I have to wait 10 working days for my refund to be processed. After the product being delivered late in the first place, I have to say I am very disappointed in the process of ordering from Makro online. At this point I will not be ordering online again, and I have always been a fan of Makro, so I have to say this has been quite disappointing.
The item has been collected, but now I have been told I have to wait 10 working days for my refund to be processed. After the product being delivered late in the first place, I have to say I am very disappointed in the process of ordering from Makro online. At this point I will not be ordering online again, and I have always been a fan of Makro, so I have to say this has been quite disappointing.
MM
Megan M's update24 Apr 2025, 14:36
Reviewer Update
Good afternoon
The item has been collected, but now I have been told I have to wait 10 working days for my refund to be processed. After the product being delivered late in the first place, I have to say I am very disappointed in the process of ordering from Makro online. At this point I will not be ordering online again, and I have always been a fan of Makro, so I have to say this has been quite disappointing.
The item has been collected, but now I have been told I have to wait 10 working days for my refund to be processed. After the product being delivered late in the first place, I have to say I am very disappointed in the process of ordering from Makro online. At this point I will not be ordering online again, and I have always been a fan of Makro, so I have to say this has been quite disappointing.
Makro's replyOfficial
29 Apr 2025, 12:54Hi Megan
Thank you for your feedback on Hellopeter.
We regret that our service did not match our high standards. Rest assured, we are giving your case immediate attention and are taking everything you mentioned into consideration
We will make sure this does not happen in the future. Please accept our apologies for any inconvenience or distress caused.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply29 Apr 2025, 12:54
Official
Hi Megan
Thank you for your feedback on Hellopeter.
We regret that our service did not match our high standards. Rest assured, we are giving your case immediate attention and are taking everything you mentioned into consideration
We will make sure this does not happen in the future. Please accept our apologies for any inconvenience or distress caused.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Best regards,
MM
Megan M's updateReviewer Update
01 May 2025, 15:26Good afternoon
When exactly will my refund reflect??? I have now been waiting for well over a week. Again, truly just disappointed.
When exactly will my refund reflect??? I have now been waiting for well over a week. Again, truly just disappointed.
MM
Megan M's update01 May 2025, 15:26
Reviewer Update
Good afternoon
When exactly will my refund reflect??? I have now been waiting for well over a week. Again, truly just disappointed.
When exactly will my refund reflect??? I have now been waiting for well over a week. Again, truly just disappointed.
Makro's replyOfficial
05 May 2025, 14:13Hi Megan,
Hope this finds you well.
Please be advised that the refund takes 7-14 working days.
Please note that the refund is on pending approval and we have followed up with the finance department.
Hope this finds you well.
Please be advised that the refund takes 7-14 working days.
Please note that the refund is on pending approval and we have followed up with the finance department.
Best regards,
Makro's reply05 May 2025, 14:13
Official
Hi Megan,
Hope this finds you well.
Please be advised that the refund takes 7-14 working days.
Please note that the refund is on pending approval and we have followed up with the finance department.
Hope this finds you well.
Please be advised that the refund takes 7-14 working days.
Please note that the refund is on pending approval and we have followed up with the finance department.
Best regards,