Constant bad customer service

Item: Makro
Rating: 1
Author: Nomvula M

The way i love Makro but the problem is how they always find a way to disappoint me i orderd after a few days after checking why my order has not arrived they say my order has been cancelled with no reason how come the whole order is cancelled from the 25th till today i have not recieved my refund was promised to be called back but here i am im still waiting please refund my money back this is my last order with you

Helpful (0)

Replies (3)

Makro's replyOfficial

09 Nov 2025, 12:23

Hi Nomvula,

We are truly sorry for the service that you have received from us.

I can imagine how that must have felt.

We will work hard to improve our services.

Should you need any further assistance please email us on ***.

We sincerely apologize for the inconvenience caused.

Regards,
Makro social media team.

Best regards,

Makro's reply09 Nov 2025, 12:23

Official

Best regards,

Nomvula M's updateReviewer Update

23 Dec 2025, 22:07

Even today nothing is resolved i tried sending emails bt no response i’ve contacted you on watsapp no answer must i accept that my money is gone

Nomvula M's update23 Dec 2025, 22:07

Reviewer Update

Even today nothing is resolved i tried sending emails bt no response i’ve contacted you on watsapp no answer must i accept that my money is gone

Makro's replyOfficial

24 Dec 2025, 11:33

Hi Nomvula,

We apologies for the delay on your refund.

Please provide us with your order number so that we can follow up on your refund.

Best regards,

Makro's reply24 Dec 2025, 11:33

Official

Hi Nomvula,

We apologies for the delay on your refund.

Please provide us with your order number so that we can follow up on your refund.

Best regards,