BK
Bertram K
1 reviews | Active since Aug 2010
27 Apr 2020, 15:10
Consistently terrible service 0/3
Makro On-Line Delivery does not deliver... I have placed three orders with Makro of which I had cancelled one after waiting two weeks before receiving any feedback from Makro. Although I had my doubts about the service went ahead and placed two additional orders on 09/04 and 15/04 and now I find myself about to cancel both orders again. Waiting weeks for feedback and promises to escalate my query have gone without any responses from their management types.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
27 Apr 2020, 15:13Good day Bertram,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply27 Apr 2020, 15:13
Official
Good day Bertram,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
BK
Bertram K's updateReviewer Update
27 Apr 2020, 16:01Thank you for your response, please note that I will wait until 16h00 on 29/04 for the response from the senior managers. If no response is received I will cancel both orders and will be expecting my refund within 48hrs thereafter.
BK
Bertram K's update27 Apr 2020, 16:01
Reviewer Update
Thank you for your response, please note that I will wait until 16h00 on 29/04 for the response from the senior managers. If no response is received I will cancel both orders and will be expecting my refund within 48hrs thereafter.
BK
Bertram K's updateReviewer Update
30 Apr 2020, 14:35UPDATE: So I have not received any feedback but i was told that my orders were updated. What they meant was: items were deleted from both orders. I have asked that the orders be cancelled and yet after another 24 hours I have not received any feedback about that either.
NB: I ended up ordering some of the items from another company in the MassMart group, who incidentally charged more.
NB: I ended up ordering some of the items from another company in the MassMart group, who incidentally charged more.
BK
Bertram K's update30 Apr 2020, 14:35
Reviewer Update
UPDATE: So I have not received any feedback but i was told that my orders were updated. What they meant was: items were deleted from both orders. I have asked that the orders be cancelled and yet after another 24 hours I have not received any feedback about that either.
NB: I ended up ordering some of the items from another company in the MassMart group, who incidentally charged more.
NB: I ended up ordering some of the items from another company in the MassMart group, who incidentally charged more.
BK
Bertram K's updateReviewer Update
02 May 2020, 12:44Four days later: still response from Makro. Orders are still in progress. But hey they have escalated the complaint and cancellation request.
BK
Bertram K's update02 May 2020, 12:44
Reviewer Update
Four days later: still response from Makro. Orders are still in progress. But hey they have escalated the complaint and cancellation request.