Congratulations makro, you have sunk to a new level of fail

Congratulations makro, you have sunk to a new level of fail. You assign someone to arrange to collect the damaged item you delivered to me, they ask to have until today to respond and...they haven't responded. So the biggest item that you sent to me damaged you couldn't be bothered to exchange. Please come and collect the garbage you don't care for and give me any money back. I hope every person who supports you reads this and chooses your competitors. You are the least customer centric entity I have dealt with and in this country that's saying something. HelloPeter we need zero stars as an option