DJ
Dave J
1 reviews | Active since Jul 2016
08 Mar 2025, 20:48
Concerned and Frustrated Shopper
On checking my receipt (tax invoice / till slip) I was overcharged for 8 (eight) multi use checkout plastic bags when I clearly instructed the cashier (2523) that I did not require any when I shopped on Saturday, 08th March 2025 just before noon. How convenient to make a few extra rands from an unsuspecting customer. Small value but doing such daily to 100 or a few hundred clients a day must add up to a small fortune for this retailer. If I did not take one multi use checkout bag how is it that I was then charged for 8?
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Replies (1)DJ
Dave J's updateReviewer Update
14 Mar 2025, 09:26To The Makro Social Media Team. Firstly, thank you for your response.
"Dear Dave Jones,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Please when you get a chance please visit the store to get the refund of the 8 plastic bags they have charged you, kindly bring the slip with you.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited "
Your response is the standard not accountable reply. So, we simply overcharge the customer then when the one in a million client picks up on this you offer "lip service" instead of making any efforts to improve, educate and train not only the Cashiers but the "supposed security" that are meant to check in detail the till slips. You, the retailer, if you were genuine, would check your security footage or depending on my complaint, the computer systems to confirm my claim then if you really cared for your customer would email the customer a gift voucher for a low value and that is what one calls customer service not the lip service that you have just offered in your shoddy response. Instead, you inform me to bring proof and return at great inconvenient and expense due to your failures to claim my refund then wait in a long queue at your establishment. Thanks again for at least responding. Best regards. Dave Jones
"Dear Dave Jones,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Please when you get a chance please visit the store to get the refund of the 8 plastic bags they have charged you, kindly bring the slip with you.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited "
Your response is the standard not accountable reply. So, we simply overcharge the customer then when the one in a million client picks up on this you offer "lip service" instead of making any efforts to improve, educate and train not only the Cashiers but the "supposed security" that are meant to check in detail the till slips. You, the retailer, if you were genuine, would check your security footage or depending on my complaint, the computer systems to confirm my claim then if you really cared for your customer would email the customer a gift voucher for a low value and that is what one calls customer service not the lip service that you have just offered in your shoddy response. Instead, you inform me to bring proof and return at great inconvenient and expense due to your failures to claim my refund then wait in a long queue at your establishment. Thanks again for at least responding. Best regards. Dave Jones
DJ
Dave J's update14 Mar 2025, 09:26
Reviewer Update
To The Makro Social Media Team. Firstly, thank you for your response.
"Dear Dave Jones,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Please when you get a chance please visit the store to get the refund of the 8 plastic bags they have charged you, kindly bring the slip with you.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited "
Your response is the standard not accountable reply. So, we simply overcharge the customer then when the one in a million client picks up on this you offer "lip service" instead of making any efforts to improve, educate and train not only the Cashiers but the "supposed security" that are meant to check in detail the till slips. You, the retailer, if you were genuine, would check your security footage or depending on my complaint, the computer systems to confirm my claim then if you really cared for your customer would email the customer a gift voucher for a low value and that is what one calls customer service not the lip service that you have just offered in your shoddy response. Instead, you inform me to bring proof and return at great inconvenient and expense due to your failures to claim my refund then wait in a long queue at your establishment. Thanks again for at least responding. Best regards. Dave Jones
"Dear Dave Jones,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Please when you get a chance please visit the store to get the refund of the 8 plastic bags they have charged you, kindly bring the slip with you.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited "
Your response is the standard not accountable reply. So, we simply overcharge the customer then when the one in a million client picks up on this you offer "lip service" instead of making any efforts to improve, educate and train not only the Cashiers but the "supposed security" that are meant to check in detail the till slips. You, the retailer, if you were genuine, would check your security footage or depending on my complaint, the computer systems to confirm my claim then if you really cared for your customer would email the customer a gift voucher for a low value and that is what one calls customer service not the lip service that you have just offered in your shoddy response. Instead, you inform me to bring proof and return at great inconvenient and expense due to your failures to claim my refund then wait in a long queue at your establishment. Thanks again for at least responding. Best regards. Dave Jones