RH
Ronel H
1 reviews | Active since Jul 2011
25 May 2026, 10:50
Completely useless Marko Alberton
Makro alberton is not available telephonically. they will not answer a phone in the returns department, and the manager is "too busy" to call you back. I have called twice today and am currently still on hold - 9 minutes and counting. where is my item thats been booked for a return???????????
Helpful (0)
Replies (7)0
Replies (7)
Makro's replyOfficial
25 May 2026, 11:16Hi Ronel Hanekom,
We apologize for the inconvenience.
Please confirm your order number or invoice number so that we can assist.
Kind regards,
Makro Social Media
We apologize for the inconvenience.
Please confirm your order number or invoice number so that we can assist.
Kind regards,
Makro Social Media
Best regards,
Makro's reply25 May 2026, 11:16
Official
Hi Ronel Hanekom,
We apologize for the inconvenience.
Please confirm your order number or invoice number so that we can assist.
Kind regards,
Makro Social Media
We apologize for the inconvenience.
Please confirm your order number or invoice number so that we can assist.
Kind regards,
Makro Social Media
Best regards,
RH
Ronel H's updateReviewer Update
25 May 2026, 11:33A return doesn't have an invoice nr. Diane told me "i told you I'll call you" and then dropped the call when I asked to speak to her manager. I have all this on a recorded line. Can the area manager call me as I've made 7 calls to that store this morning and no managers are supposedly available
RH
Ronel H's update25 May 2026, 11:33
Reviewer Update
A return doesn't have an invoice nr. Diane told me "i told you I'll call you" and then dropped the call when I asked to speak to her manager. I have all this on a recorded line. Can the area manager call me as I've made 7 calls to that store this morning and no managers are supposedly available
Makro's replyOfficial
25 May 2026, 11:59 Hi Ronel Hanekom,
We apologize for the inconvenience.
Please confirm your order number or invoice number for the original purchase so that we can assist.
Kind regards,
Makro Social Media
We apologize for the inconvenience.
Please confirm your order number or invoice number for the original purchase so that we can assist.
Kind regards,
Makro Social Media
Best regards,
Makro's reply25 May 2026, 11:59
Official
Hi Ronel Hanekom,
We apologize for the inconvenience.
Please confirm your order number or invoice number for the original purchase so that we can assist.
Kind regards,
Makro Social Media
We apologize for the inconvenience.
Please confirm your order number or invoice number for the original purchase so that we can assist.
Kind regards,
Makro Social Media
Best regards,
RH
Ronel H's updateReviewer Update
25 May 2026, 12:02Can a manager call me. I have feedback on the return, my complaint is about the general lack of service and rudeness of the agents
RH
Ronel H's update25 May 2026, 12:02
Reviewer Update
Can a manager call me. I have feedback on the return, my complaint is about the general lack of service and rudeness of the agents
Makro's replyOfficial
25 May 2026, 12:29 Hi Ronel Hanekom,
We apologize for the inconvenience.
Please be advised in order for us to assist you, we do need you to confirm your order number (if online) or invoice number (if in-store) for the original purchase so that we can assist.
Kind regards,
Makro Social Media
We apologize for the inconvenience.
Please be advised in order for us to assist you, we do need you to confirm your order number (if online) or invoice number (if in-store) for the original purchase so that we can assist.
Kind regards,
Makro Social Media
Best regards,
Makro's reply25 May 2026, 12:29
Official
Hi Ronel Hanekom,
We apologize for the inconvenience.
Please be advised in order for us to assist you, we do need you to confirm your order number (if online) or invoice number (if in-store) for the original purchase so that we can assist.
Kind regards,
Makro Social Media
We apologize for the inconvenience.
Please be advised in order for us to assist you, we do need you to confirm your order number (if online) or invoice number (if in-store) for the original purchase so that we can assist.
Kind regards,
Makro Social Media
Best regards,
RH
Ronel H's updateReviewer Update
25 May 2026, 12:3313TX0QF924. You make zero sense. This has nothing to do with the original purchase if I want to complain about GENERAL LACK OF SERVICE AND RUDE STAFF
RH
Ronel H's update25 May 2026, 12:33
Reviewer Update
13TX0QF924. You make zero sense. This has nothing to do with the original purchase if I want to complain about GENERAL LACK OF SERVICE AND RUDE STAFF
Makro's replyOfficial
25 May 2026, 13:53 Hi Ronel Hanekom,
We apologize for the inconvenience.
As discussed telephonically, we will attempt to call you back at 3:30pm.
Kind regards,
Makro Social Media
We apologize for the inconvenience.
As discussed telephonically, we will attempt to call you back at 3:30pm.
Kind regards,
Makro Social Media
Best regards,
Makro's reply25 May 2026, 13:53
Official
Hi Ronel Hanekom,
We apologize for the inconvenience.
As discussed telephonically, we will attempt to call you back at 3:30pm.
Kind regards,
Makro Social Media
We apologize for the inconvenience.
As discussed telephonically, we will attempt to call you back at 3:30pm.
Kind regards,
Makro Social Media
Best regards,