CK
Caroli K
1 reviews | Active since May 2014
25 May 2019, 09:32
Completely broken online shopping and no customer service from Makro
Makro's online shop and delivery system, as well as customer service is broken. I was supposed to have received an order at a locker on 2 May 2019 - this is now more than 3 weeks later - after numerous calls to call centre and logging complaints - and still my order is missing. Makro has not once bothered to communicate with me on this issue - no response on my formal complaints logged or even after personally phoning to escalate this.They just log another escalation without any resolution. I will continue to at least try to get my goods - but will not buy at Makro again. This is shocking.
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Replies (2)
Makro's replyOfficial
25 May 2019, 10:25Good day Caroli,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Makro Hellopeter Team
Makro Hellopeter Team
Makro's reply25 May 2019, 10:25
Official
Good day Caroli,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
We will escalate your query to the necessary personnel to advise on how we can assist you and as soon as feedback is received we will contact you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Makro Hellopeter Team
Makro Hellopeter Team
CK
Caroli K's updateReviewer Update
26 May 2019, 11:00I am not sure how you are escalating without my order number? This is MAK***. Your service continues to be tragic. 1. I logged an electronic complaint once again yesterday at Makro customer service (complaint #3) - and finally then received an email response askresponsemy order details - which I tried to provide by replying to the same mail - yet your security policies rejects my mail response and it bounced back - so not sure how this helps anyone. 2. I also spoke to a supervisor in your call centre yesterday morning - Busi Radebe - who again took my order number and promised to call me back before 2 pm yesterday- to provide feedback on my order and how to resolve this. What a surprise that she also never called me back ...
CK
Caroli K's update26 May 2019, 11:00
Reviewer Update
I am not sure how you are escalating without my order number? This is MAK***. Your service continues to be tragic. 1. I logged an electronic complaint once again yesterday at Makro customer service (complaint #3) - and finally then received an email response askresponsemy order details - which I tried to provide by replying to the same mail - yet your security policies rejects my mail response and it bounced back - so not sure how this helps anyone. 2. I also spoke to a supervisor in your call centre yesterday morning - Busi Radebe - who again took my order number and promised to call me back before 2 pm yesterday- to provide feedback on my order and how to resolve this. What a surprise that she also never called me back ...