Complete incompetance & lack of customer service

I was told to do this a month ago & have tried 5 devices - it doesn't work!! Don't you understand it is an issue on your side!!!! Otherwise you are welcome to send me a new device to try if you are so covinced my 5 devices have issues!! Just log the return on your side or issue me my refund!!!!!!!!!!!!!

Just so everyone knows - it has been yet another week & Makro have done ABSOLUTELY NOTHING as I've come to expect from them! All these private replies saying they will investigate & provide feedback which are all lies as nothing has been done & they still have my money! I am now escalating this myself & contacting attorneys.

You asked for one more chance & yet 2 days later you have still done NOTHING. We are soon entering week 6 of this issue with one empty promise after the next from you. Are you not embarrased, or don't you even care at your lack complete lack of customer service? The answer tells so much about the company you are!

So to clarify it takes your returns team 6 weeks to give feedback is what you are saying? Is this what Makro regards as a reasonable amount of time? Also, as you probably don't understand your own systems, so I will explain to you. Even if you are able to fix the online issue, as I have now had the product over a month, due to your incompetence, you cannot log a simple 'no longer needed' return online as it would only quality for a fault reurnm. So beg do tell how you are going to resolve tha?! All that needs to be done is for someone to log a return on the backend. And seeing no one in your company seems skilled enough to do so, you better just issue my refund until someone works out how your systems work!

You were finally able to log a return & the item was collected a week ago so when am I getting my refund?

Still waiting for an update....

6 weeks later & still no refund!!! You've now had my return for 3 weeks!

So now you've had my return for a month & still no refund! What is going on?!!!!