1 reviews | Active since Jul 2012
Complete failure at every stage
I ordered a fan online from Makro and it was delivered to my house. I few hrs later I started unpacking the fan, as I pulled out the fan base, a large piece of the base was found laying loose in the box. I returned the unpacked pieces to the box and informed Makro they'd delivered a damaged product to me. It was sent back to be replaced. 2 weeks later I finally receive an email stating that my return has been rejected. Please explain Marko's inability to access it's own failure at delivering a damaged product to a paying customer. We have investigated ourselves and found ourself not guilty?? I reject your rejection of my return. Pls get in touch with me, so we can correct this situation
Do not attempt to try deliver the broken fan back to me. I want what I paid for, a new fan which arrives in working condition with all parts in the state they should be in for the item be considered new and unused. I will not be accepting the same broken fan you delivered in the first place.
Do not attempt to try deliver the broken fan back to me. I want what I paid for, a new fan which arrives in working condition with all parts in the state they should be in for the item be considered new and unused. I will not be accepting the same broken fan you delivered in the first place.
We are very sorry to hear about your experience with the fan you ordered online.
We understand how frustrating it must have been to receive a damaged product, return it for replacement, and then be informed that your return was rejected.
Your feedback will be passed on to our returns team for urgent review. We regret the inconvenience caused and appreciate you bringing this matter to our attention so that we can investigate further and work towards correcting the situation.
Kind regards,
Makro Social Media Team
Best regards,
We are very sorry to hear about your experience with the fan you ordered online.
We understand how frustrating it must have been to receive a damaged product, return it for replacement, and then be informed that your return was rejected.
Your feedback will be passed on to our returns team for urgent review. We regret the inconvenience caused and appreciate you bringing this matter to our attention so that we can investigate further and work towards correcting the situation.
Kind regards,
Makro Social Media Team
Best regards,