Complete Dissatisfaction with Seller Portal

I am writing to express my extreme dissatisfaction with the way Makro treats its sellers. It is evident that sellers receive little to no support, and this lack of assistance makes it nearly impossible to operate effectively on your platform. After weeks of trying to get in contact with your team without success, I personally traveled to your offices in the hope of resolving my concerns. Unfortunately, after a brief five-minute conversation, I was dismissed without any meaningful resolution. This experience demonstrates a lack of respect for sellers and highlights that Makro’s focus is primarily on larger companies that generate higher commissions, leaving smaller sellers neglected. Your processes are inefficient and do not prioritize the seller experience. Commission rates and transport fees are unreasonably high, cutting deeply into margins. Sellers are forced to use Makro’s assigned courier, which adds unnecessary costs. If sellers were allowed to book their own courier or deliver stock directly to your warehouse, transport costs could be significantly reduced. These practices make it clear that Makro does not prioritize its sellers. If this continues, many sellers will reconsider their partnership with your platform.