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Naome N
1 reviews | Active since Nov 2013
10 Mar 2021, 09:41
COMPLETE AND UTTER DISREGARD FOR COVID 19 GUIDELINES AND BAD BAD SERVICE
Bought a RYOBI hedge trimmer from Makro Wonderboom - 1st mistake as MAKRO'S COMPLETE AND UTTER DISREGARD FOR COVID 19 GUIDELINES IS SIMPLY ASTOUNDING-.this was October 2020. The trimmer stopped working during my 2nd use of it. Took it back to Makro for repairs. Tried to collect it yesterday yesterday and at 1st the trimmer wouldn't turn on, then the blades were rusted, and now it's has been taken back for further repairs. The whole experience has been frustrating and quite disappointing as I have RYOBI tools that have lasted longer than 20 years. Makro on the other hand is just a horrible experience. When I asked staff at the returns desk to disinfect the counter SHE promptly asked why and if I had brought my own disinfectant. The entire exchange took about an hour, not once, did I see anyone wipe their counter dispite numerous wall hangings claiming that they deep clean regularly. DISAPPOINTED AT RYOBI AND FURIOUS AT MAKRO WONDERBOOM
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Replies (7)0
Replies (7)NN
Naome N's updateReviewer Update
10 Mar 2021, 15:17The above IS NOT A RESPONSE. IT'S MAKRO SAYING WE REALLY COULD BE BOTHERED WHILST KEEPING THEIR RATINGS FOR RESPONDING. NOT SURE WHAT IS MORE INFURIATING, THEIR COMPLETE DISREGARD OF CUSTOMERS LIVES OR THIS CONDESCENDING AUTOMATED BIT ABOVE. INSIDENTALLY MAKRO HAS ALSO NOT CREDITED MY E-BUCKS FOR PURCHASES MADE BEFORE THEIR RELATIONSHIP ENDED WITH FNB. JUST REMEMBERED THAT THERE IS A CAMERA IN THEIR RETURNS DESK. VIEW THAT AND SEE EXACTLY WHAT HAPPENED.
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Naome N's update10 Mar 2021, 15:17
Reviewer Update
The above IS NOT A RESPONSE. IT'S MAKRO SAYING WE REALLY COULD BE BOTHERED WHILST KEEPING THEIR RATINGS FOR RESPONDING. NOT SURE WHAT IS MORE INFURIATING, THEIR COMPLETE DISREGARD OF CUSTOMERS LIVES OR THIS CONDESCENDING AUTOMATED BIT ABOVE. INSIDENTALLY MAKRO HAS ALSO NOT CREDITED MY E-BUCKS FOR PURCHASES MADE BEFORE THEIR RELATIONSHIP ENDED WITH FNB. JUST REMEMBERED THAT THERE IS A CAMERA IN THEIR RETURNS DESK. VIEW THAT AND SEE EXACTLY WHAT HAPPENED.
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Naome N's updateReviewer Update
11 Mar 2021, 17:20MAKRO HAS NOT REP**** PRIVATELY, INSTEAD, THEY HAVE SENT 3, 3 IDENTICAL AUTOMATED RESPONSES PROMISING TO RESPOND WITHOUT ACTUALLY RESPONDING
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Naome N's update11 Mar 2021, 17:20
Reviewer Update
MAKRO HAS NOT REP**** PRIVATELY, INSTEAD, THEY HAVE SENT 3, 3 IDENTICAL AUTOMATED RESPONSES PROMISING TO RESPOND WITHOUT ACTUALLY RESPONDING
Makro's replyOfficial
12 Mar 2021, 08:38Good day Naome,
Please note that we have sent you an email to the provided email address yesterday morning and the store's management has been trying to get a hold of you on Wednesday afternoon via call call but to no avail.
Kindly check your emails and respond.
Thank you.
Makro Hellopeter Team
Please note that we have sent you an email to the provided email address yesterday morning and the store's management has been trying to get a hold of you on Wednesday afternoon via call call but to no avail.
Kindly check your emails and respond.
Thank you.
Makro Hellopeter Team
Makro's reply12 Mar 2021, 08:38
Official
Good day Naome,
Please note that we have sent you an email to the provided email address yesterday morning and the store's management has been trying to get a hold of you on Wednesday afternoon via call call but to no avail.
Kindly check your emails and respond.
Thank you.
Makro Hellopeter Team
Please note that we have sent you an email to the provided email address yesterday morning and the store's management has been trying to get a hold of you on Wednesday afternoon via call call but to no avail.
Kindly check your emails and respond.
Thank you.
Makro Hellopeter Team
NN
Naome N's updateReviewer Update
16 Mar 2021, 18:16Still waiting on MAKRO TO TO SORT OUT WHY I WAS NOT E-BUCKS CREDITED FOR PURCHASES I MADE BEFORE THEIR PARTNERSHIP WITH FNB END. MAKRO PROMISED TO CALL ON. MONDAY AND STILL HAVEN'T. I REALLY, REALLY HAVE NO DESIRE TO DRIVE 96KM EVERYDAY TO SORT OUT EACH OF THE QUERIES RAISED. THE IS A GLOBAL PENDAMIC AND WHEN I GO OUT, I DO ALL I NEED TO IN ONE TRIP, SURELY THIS IS COMMON SENSE THAT EVEN MAKRO CAN UNDERSTAND?
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Naome N's update16 Mar 2021, 18:16
Reviewer Update
Still waiting on MAKRO TO TO SORT OUT WHY I WAS NOT E-BUCKS CREDITED FOR PURCHASES I MADE BEFORE THEIR PARTNERSHIP WITH FNB END. MAKRO PROMISED TO CALL ON. MONDAY AND STILL HAVEN'T. I REALLY, REALLY HAVE NO DESIRE TO DRIVE 96KM EVERYDAY TO SORT OUT EACH OF THE QUERIES RAISED. THE IS A GLOBAL PENDAMIC AND WHEN I GO OUT, I DO ALL I NEED TO IN ONE TRIP, SURELY THIS IS COMMON SENSE THAT EVEN MAKRO CAN UNDERSTAND?
Makro's replyOfficial
17 Mar 2021, 08:22Good day Naome,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply17 Mar 2021, 08:22
Official
Good day Naome,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
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Naome N's updateReviewer Update
29 Mar 2021, 15:31Just received an email from Makro WONDERBOOM ASKING ME TO TELL THEM HOW MUCH I SPENT BECAUSE MY E-BUCKS WERE NEVER CREDITED BEFORE THEIR PARTNERSHIP WITH FNB ENDED. NOW, SINCE WHEN DOES THE CUSTOMER HAVE TO SUPPLY INFORMATION ABOUT REWARDS. SO, SO GLAD I DONT HAVE TO BUY FROM MAKRO TO GET E-BUCKS, SO SO GLAD.
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Naome N's update29 Mar 2021, 15:31
Reviewer Update
Just received an email from Makro WONDERBOOM ASKING ME TO TELL THEM HOW MUCH I SPENT BECAUSE MY E-BUCKS WERE NEVER CREDITED BEFORE THEIR PARTNERSHIP WITH FNB ENDED. NOW, SINCE WHEN DOES THE CUSTOMER HAVE TO SUPPLY INFORMATION ABOUT REWARDS. SO, SO GLAD I DONT HAVE TO BUY FROM MAKRO TO GET E-BUCKS, SO SO GLAD.
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Naome N's updateReviewer Update
01 May 2021, 12:50MAKRO NOT SUPPRISINGLY STILL DRAGGING ITS FEET AND NOT ISUING E-BUCKS EARNED BEFORE THE END IF THEIR PARTNERSHIP WITH FNB. HAVE HAD 16, 16, ****** 16 EMAILS PROMISING TO GET BACK TO. ME OR I SUSPECT STALLING. ONE IF THEE WORST SHOPPING EXPERIENCEDS EVER!!!
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Naome N's update01 May 2021, 12:50
Reviewer Update
MAKRO NOT SUPPRISINGLY STILL DRAGGING ITS FEET AND NOT ISUING E-BUCKS EARNED BEFORE THE END IF THEIR PARTNERSHIP WITH FNB. HAVE HAD 16, 16, ****** 16 EMAILS PROMISING TO GET BACK TO. ME OR I SUSPECT STALLING. ONE IF THEE WORST SHOPPING EXPERIENCEDS EVER!!!