MM
Mary M
1 reviews | Active since Aug 2011
02 Sept 2025, 11:00
Complaints Makro Online
I bought products from Makro, online image the bottle is a red mixture, the delivered bottle is blue mixture.
I returned the first bottle I was refunded, way before it was even collected. The second bottle which was collected on the same day as the first refunded bottle, on the 8th Aug. Today I receive an email that reads, "return has been rejected", and this is after numerous errors from the drivers that collected and used one waybill number for the two bottles.
Makro needs to refund me my R199. You can't use a particular picture and send me a d
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Replies (5)0
Replies (5)MM
Mary M's updateReviewer Update
03 Sept 2025, 17:27OD****fully refunded OD**** waiting refund
MM
Mary M's update03 Sept 2025, 17:27
Reviewer Update
OD****fully refunded OD**** waiting refund
MM
Mary M's updateReviewer Update
07 Oct 2025, 09:30To date I'm still waiting for my refund, does it really, take three months for Makro to process a refund? Makro customer service is chaotic and some of your call centre assistants have a bad attitude. I'm calling few minutes ago, asking for Usama, the one who took my call, says to me "I can't go around the call centre looking for Usama".
MM
Mary M's update07 Oct 2025, 09:30
Reviewer Update
To date I'm still waiting for my refund, does it really, take three months for Makro to process a refund? Makro customer service is chaotic and some of your call centre assistants have a bad attitude. I'm calling few minutes ago, asking for Usama, the one who took my call, says to me "I can't go around the call centre looking for Usama".
MM
Mary M's updateReviewer Update
07 Oct 2025, 12:14Total madness. I didn't buy in store, I bought onlin using my bank card, pls tell the store to refund me the same way I paid. I dont have transport money from Protea North Soweto to.Struben Valley. The audacity to expect me to use more resources after three months delay of the refund.
MM
Mary M's update07 Oct 2025, 12:14
Reviewer Update
Total madness. I didn't buy in store, I bought onlin using my bank card, pls tell the store to refund me the same way I paid. I dont have transport money from Protea North Soweto to.Struben Valley. The audacity to expect me to use more resources after three months delay of the refund.
MM
Mary M's updateReviewer Update
07 Oct 2025, 20:21Haaibo, we are running around in circles mostan here, back to square one, how many times must I log a return, I logged it, it was rejected. I don't have anymore resources for back and forth. I want my money refunded back to my bank account. I don't want to buy anything anymore at Makro. This is the third time, I have an issue with Makro. And it is the third month of waiting/begging for my money back.
I think I've graduated, and learned my lesson. Haaishame, this frivolous nonsense is the highest order ya masepa.
I think I've graduated, and learned my lesson. Haaishame, this frivolous nonsense is the highest order ya masepa.
MM
Mary M's update07 Oct 2025, 20:21
Reviewer Update
Haaibo, we are running around in circles mostan here, back to square one, how many times must I log a return, I logged it, it was rejected. I don't have anymore resources for back and forth. I want my money refunded back to my bank account. I don't want to buy anything anymore at Makro. This is the third time, I have an issue with Makro. And it is the third month of waiting/begging for my money back.
I think I've graduated, and learned my lesson. Haaishame, this frivolous nonsense is the highest order ya masepa.
I think I've graduated, and learned my lesson. Haaishame, this frivolous nonsense is the highest order ya masepa.
MM
Mary M's updateReviewer Update
08 Oct 2025, 15:50You don't understand anything, for the mere fact that you keep on repeating log a return, your as uselless as your colleagues at the call centre. Seems like Usama is the only sensible person, clearly I've been waisted my data here.
MM
Mary M's update08 Oct 2025, 15:50
Reviewer Update
You don't understand anything, for the mere fact that you keep on repeating log a return, your as uselless as your colleagues at the call centre. Seems like Usama is the only sensible person, clearly I've been waisted my data here.