DW
Denise W
1 reviews | Active since Sept 2013
19 Nov 2019, 15:16
COMPLAINT WITH REGARDS TO MAKRO ONLINE!!!!!!!!!!!!!!!!!!!!!!
I ordered a printer online 12.11.2019. At the time there was stock available. The online profile stated that delivery will be within 2-5 days. Upon following up, Friday 16 Nov it was not despatched and the call centre advised Wonderboom has the order and it will delivered int he next few day's. I followed up Monday 18 November and was told it was not yet dispatched and they will follow up with the branch. I followed up today 19 November and NOW I was told to contact the branch. Try to phone the branch....guess WHAT you get through to the call centre. WHERE IS MY ORDER!!!!!!!!!!!!!!!!!!!!!! MK***
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Makro's replyOfficial
19 Nov 2019, 17:03Good day ,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Hellopeter Team
Makro's reply19 Nov 2019, 17:03
Official
Good day ,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Hellopeter Team