Complaint with Makro

Extreme bad service by Makro online order platform. I bought 2 chairs online which was paid in July. Delivery was suppose to be done on the 8th of Aug 2025. Was told by Makro that market place is used for online purchasing. When I went to Makro directly to complain that I was still waiting on delivery, was told they cannot the company who supplies the chairs and the only process that is used, is they escalate the delay. Yesterday I received an email showing the order canceled and may take up to a min of 75 working hours, before I can expect the money back in to my account. This morning, I noticed only 1 hair's money is being refunded. Shame on Makro