Complaint Title: Makro Online Refund Disaster – Months Later Still No Money Back

Complaint Title: Makro Online Refund Disaster – Months Later Still No Money Back

I ordered chairs from Makro Online for a client. When they arrived, every single chair was damaged. I returned them immediately and expected a refund.

Months later, I am STILL waiting for my money back. My first refund request was rejected, and I was told to deal with the Germiston store (why, if I bought online?). Then I was told to redo the return online, which I did. A driver even came to collect the chairs that were already returned the first time. Since then – complete silence.

This is ridiculous service from such a big retailer. I have had to follow up over and over again, and still no resolution. I simply want my refund processed.

Makro, this is unacceptable. I want my refund paid back immediately.