Complaint Regarding Poor Service Experience

Dear Sir/Madam, It has now been a week since I last received a response from Consultant Qinisile Dlamini, and I am extremely disappointed with how this matter has been handled. After providing detailed information, images, and full explanations regarding my complaint, I expected assistance aimed at resolving the issue. Instead, I feel that my concerns were dismissed without any genuine attempt to understand the situation or create a constructive way forward. I am honestly appalled by the level of service I have received. As customers, we spend our hard-earned money on your products, and in return we expect professionalism, accountability, and respectful engagement. Unfortunately, that has not been my experience in this case. It is deeply frustrating to feel unheard after taking the time to explain everything in detail. The manner in which my complaint was handled has left me with no confidence in the process, and it is this poor service experience that is now pushing me to escalate the matter publicly. I trust that this email will be taken seriously and that a senior representative will urgently intervene to resolve this matter properly. Regards, Mandy Mckenzie ***