PB
Pieter B
1 reviews | Active since Nov 2009
31 Oct 2024, 14:20
Complaint Regarding Order #MAK*** and #MAK***
Dear Makro Customer Service,
I am writing to express my disappointment with the recent service I received regarding my orders #MAK*** and #MAK***.
I initially ordered two items but mistakenly cancelled order #MAK***. When I called the service centre for assistance, the feedback I received was very vague. Today, I contacted chat support and spoke with Agent Obakeng Matheba. Unfortunately, the response I received was, “Request has been sent to the store. We await feedback.” This was the same response I received when inquiring about the status of order #MAK***, even though the delivery date was yesterday, October 30, 2024.
I am disappointed because my previous orders were handled quickly and efficiently. I expected the same level of service this time, but the lack of clear communication and updates has been frustrating.
I would appreciate it if you could look into this matter and provide me with a clear update on the status of my orders. Thank you for your attention to this matter.
Sincerely, Pieter
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Replies (2)PB
Pieter B's updateReviewer Update
15 Nov 2024, 12:29I sent this mail to a Michelle Valoyi, apparently a supervisor at the finance department, and to Michelle's phone as well, and no response. This is how it has been going since the 29th of October.
All I can say this has been the most pathetic service I ever experience.
______________________________________________________ Dear Michelle,I hope this message finds you well. I am reaching out to seek your assistance with a refund issue I have been experiencing since October 28th. Despite my efforts, I have encountered significant challenges in getting a response.I mistakenly purchased items online, and the amount of R1355 has already been deducted from my account for order #MAK********. I subsequently placed a correct order for the same amount, #MAK*******, which was successfully delivered.I logged a refund request, and the customer service agent informed me that it would take 7 to 14 business days. Today marks 14 days, and I have yet to receive my refund or any communication regarding its status. I also submitted another request (Refilwe, ***) but have received no feedback.If you need a bank statement or any additional information from my side, I would be happy to provide it via email. I was given your cell number by one of your colleagues, as I was informed that your office number is currently not working.Thank you for your attention to this matter. I look forward to your prompt response.Best regards,Pieter
All I can say this has been the most pathetic service I ever experience.
______________________________________________________ Dear Michelle,I hope this message finds you well. I am reaching out to seek your assistance with a refund issue I have been experiencing since October 28th. Despite my efforts, I have encountered significant challenges in getting a response.I mistakenly purchased items online, and the amount of R1355 has already been deducted from my account for order #MAK********. I subsequently placed a correct order for the same amount, #MAK*******, which was successfully delivered.I logged a refund request, and the customer service agent informed me that it would take 7 to 14 business days. Today marks 14 days, and I have yet to receive my refund or any communication regarding its status. I also submitted another request (Refilwe, ***) but have received no feedback.If you need a bank statement or any additional information from my side, I would be happy to provide it via email. I was given your cell number by one of your colleagues, as I was informed that your office number is currently not working.Thank you for your attention to this matter. I look forward to your prompt response.Best regards,Pieter
PB
Pieter B's update15 Nov 2024, 12:29
Reviewer Update
I sent this mail to a Michelle Valoyi, apparently a supervisor at the finance department, and to Michelle's phone as well, and no response. This is how it has been going since the 29th of October.
All I can say this has been the most pathetic service I ever experience.
______________________________________________________ Dear Michelle,I hope this message finds you well. I am reaching out to seek your assistance with a refund issue I have been experiencing since October 28th. Despite my efforts, I have encountered significant challenges in getting a response.I mistakenly purchased items online, and the amount of R1355 has already been deducted from my account for order #MAK********. I subsequently placed a correct order for the same amount, #MAK*******, which was successfully delivered.I logged a refund request, and the customer service agent informed me that it would take 7 to 14 business days. Today marks 14 days, and I have yet to receive my refund or any communication regarding its status. I also submitted another request (Refilwe, ***) but have received no feedback.If you need a bank statement or any additional information from my side, I would be happy to provide it via email. I was given your cell number by one of your colleagues, as I was informed that your office number is currently not working.Thank you for your attention to this matter. I look forward to your prompt response.Best regards,Pieter
All I can say this has been the most pathetic service I ever experience.
______________________________________________________ Dear Michelle,I hope this message finds you well. I am reaching out to seek your assistance with a refund issue I have been experiencing since October 28th. Despite my efforts, I have encountered significant challenges in getting a response.I mistakenly purchased items online, and the amount of R1355 has already been deducted from my account for order #MAK********. I subsequently placed a correct order for the same amount, #MAK*******, which was successfully delivered.I logged a refund request, and the customer service agent informed me that it would take 7 to 14 business days. Today marks 14 days, and I have yet to receive my refund or any communication regarding its status. I also submitted another request (Refilwe, ***) but have received no feedback.If you need a bank statement or any additional information from my side, I would be happy to provide it via email. I was given your cell number by one of your colleagues, as I was informed that your office number is currently not working.Thank you for your attention to this matter. I look forward to your prompt response.Best regards,Pieter
PB
Pieter B's updateReviewer Update
21 Nov 2024, 07:12I want to share my recent experience with Makro's customer service, a mix of challenges and positive developments.
Initially, I faced significant delays and a lack of communication regarding my refund request. Despite logging multiple complaints, I received minimal feedback, which was frustrating. However, after obtaining a supervisor's mobile number, I noticed a marked improvement in responsiveness and action.
One major concern is the attitude of the customer service representatives. There seems to be a disconnect in how feedback is communicated to clients, particularly when delivering bad news. This is an area that requires urgent attention to enhance customer satisfaction.
I have also contacted the customer service department's executive, suggesting that they work closely with their team to address these issues. Improving communication and feedback processes could greatly benefit both the customers and the company
Below my feedback and gratefulness of the problem rectified.
_______________________________________________________________________________________________________________Good morning everyone,
I hope you all had a restful evening.
I wanted to take a moment to express my gratitude for your efforts regarding my refund request. I’m pleased to inform you that the refund has been successfully credited to my account. Thank you for your dedication to resolving this matter.
However, I must share that my experience with the refund process has been quite disappointing, especially compared to other online retailers. This has made me hesitant to shop online at Makro in the future. I have logged several complaints but have only received one response, with no follow-up since then. Additionally, feedback on HelloPeter indicates that Makro is facing significant challenges that require serious attention.
I also feel that support from branches, such as Centurion, has been lacking. Despite their commitment to call me back, I have yet to receive any communication, which is quite frustrating.
While I appreciate your help, I believe there are opportunities to improve the customer service process. If possible, could you provide me with the email address of the Exco responsible for customer service? I believe addressing these issues could greatly enhance the overall experience for customers.
Thank you once again for your support. It truly means a lot to me.
Best regards,
Pieter
Initially, I faced significant delays and a lack of communication regarding my refund request. Despite logging multiple complaints, I received minimal feedback, which was frustrating. However, after obtaining a supervisor's mobile number, I noticed a marked improvement in responsiveness and action.
One major concern is the attitude of the customer service representatives. There seems to be a disconnect in how feedback is communicated to clients, particularly when delivering bad news. This is an area that requires urgent attention to enhance customer satisfaction.
I have also contacted the customer service department's executive, suggesting that they work closely with their team to address these issues. Improving communication and feedback processes could greatly benefit both the customers and the company
Below my feedback and gratefulness of the problem rectified.
_______________________________________________________________________________________________________________Good morning everyone,
I hope you all had a restful evening.
I wanted to take a moment to express my gratitude for your efforts regarding my refund request. I’m pleased to inform you that the refund has been successfully credited to my account. Thank you for your dedication to resolving this matter.
However, I must share that my experience with the refund process has been quite disappointing, especially compared to other online retailers. This has made me hesitant to shop online at Makro in the future. I have logged several complaints but have only received one response, with no follow-up since then. Additionally, feedback on HelloPeter indicates that Makro is facing significant challenges that require serious attention.
I also feel that support from branches, such as Centurion, has been lacking. Despite their commitment to call me back, I have yet to receive any communication, which is quite frustrating.
While I appreciate your help, I believe there are opportunities to improve the customer service process. If possible, could you provide me with the email address of the Exco responsible for customer service? I believe addressing these issues could greatly enhance the overall experience for customers.
Thank you once again for your support. It truly means a lot to me.
Best regards,
Pieter
PB
Pieter B's update21 Nov 2024, 07:12
Reviewer Update
I want to share my recent experience with Makro's customer service, a mix of challenges and positive developments.
Initially, I faced significant delays and a lack of communication regarding my refund request. Despite logging multiple complaints, I received minimal feedback, which was frustrating. However, after obtaining a supervisor's mobile number, I noticed a marked improvement in responsiveness and action.
One major concern is the attitude of the customer service representatives. There seems to be a disconnect in how feedback is communicated to clients, particularly when delivering bad news. This is an area that requires urgent attention to enhance customer satisfaction.
I have also contacted the customer service department's executive, suggesting that they work closely with their team to address these issues. Improving communication and feedback processes could greatly benefit both the customers and the company
Below my feedback and gratefulness of the problem rectified.
_______________________________________________________________________________________________________________Good morning everyone,
I hope you all had a restful evening.
I wanted to take a moment to express my gratitude for your efforts regarding my refund request. I’m pleased to inform you that the refund has been successfully credited to my account. Thank you for your dedication to resolving this matter.
However, I must share that my experience with the refund process has been quite disappointing, especially compared to other online retailers. This has made me hesitant to shop online at Makro in the future. I have logged several complaints but have only received one response, with no follow-up since then. Additionally, feedback on HelloPeter indicates that Makro is facing significant challenges that require serious attention.
I also feel that support from branches, such as Centurion, has been lacking. Despite their commitment to call me back, I have yet to receive any communication, which is quite frustrating.
While I appreciate your help, I believe there are opportunities to improve the customer service process. If possible, could you provide me with the email address of the Exco responsible for customer service? I believe addressing these issues could greatly enhance the overall experience for customers.
Thank you once again for your support. It truly means a lot to me.
Best regards,
Pieter
Initially, I faced significant delays and a lack of communication regarding my refund request. Despite logging multiple complaints, I received minimal feedback, which was frustrating. However, after obtaining a supervisor's mobile number, I noticed a marked improvement in responsiveness and action.
One major concern is the attitude of the customer service representatives. There seems to be a disconnect in how feedback is communicated to clients, particularly when delivering bad news. This is an area that requires urgent attention to enhance customer satisfaction.
I have also contacted the customer service department's executive, suggesting that they work closely with their team to address these issues. Improving communication and feedback processes could greatly benefit both the customers and the company
Below my feedback and gratefulness of the problem rectified.
_______________________________________________________________________________________________________________Good morning everyone,
I hope you all had a restful evening.
I wanted to take a moment to express my gratitude for your efforts regarding my refund request. I’m pleased to inform you that the refund has been successfully credited to my account. Thank you for your dedication to resolving this matter.
However, I must share that my experience with the refund process has been quite disappointing, especially compared to other online retailers. This has made me hesitant to shop online at Makro in the future. I have logged several complaints but have only received one response, with no follow-up since then. Additionally, feedback on HelloPeter indicates that Makro is facing significant challenges that require serious attention.
I also feel that support from branches, such as Centurion, has been lacking. Despite their commitment to call me back, I have yet to receive any communication, which is quite frustrating.
While I appreciate your help, I believe there are opportunities to improve the customer service process. If possible, could you provide me with the email address of the Exco responsible for customer service? I believe addressing these issues could greatly enhance the overall experience for customers.
Thank you once again for your support. It truly means a lot to me.
Best regards,
Pieter