Complaint Regarding Online Purchase and Refund Process

Dear Makro Customer Service,

I am writing to express my dissatisfaction with the service I have received regarding an online purchase. I purchased a car amplifier online, and after installation, it was determined to be faulty. The item was collected from my premises on the 14th of December for return, with the understanding that it would be repaired or assessed.

The third party responsible for the assessment has completed their process and is ready to return the device. However, I am receiving conflicting and inconsistent information from Makro customer service representatives. Specifically:

1. I was told that a refund has been logged and I need to wait. 2.Another representative claimed the refund is pending approval from the supplier, despite the supplier having already provided feedback. 3. I was informed the refund is pending because I have not supp**** my banking details. 4. I was also told the device is still under assessment, and a decision on whether I will get a refund or not is yet to be made.

It is clear that there is a significant lack of communication and coordination between Makro, the so-called marketplace, and the third party handling the product assessment. These discrepancies have caused considerable frustration and wasted time on my part.

I purchased this item for the holiday season, expecting better and faster service from Makro. I now need clarity on whether a refund is the final decision so I can purchase the device elsewhere.i am going on holidays and I am not willing to wait until January, as the delay and poor communication are unacceptable.worse no one is trying to communicate with me.

Please resolve this issue as a priority and provide a clear response on the status of my refund or the next steps.

I look forward to your prompt reply.