Complaint Regarding Non-Delivery of Trampoline Purchased on 29th November 2024

I am writing to formally raise a complaint regarding the non-delivery of a trampoline I purchased from Makro Strubensvalley on the 29th of November 2024, alongside a washing machine. The delivery was scheduled for the 5th of December.

On the scheduled date, only the washing machine was delivered. I was informed that the trampoline was not included because it had not been removed from the floor at the time of purchase, despite there being sufficient stock available when I made my purchase. I was later informed that the trampoline is now out of stock.

This trampoline was intended as a birthday gift for my son, whose birthday was on the 15th of December. I specifically purchased it well in advance to ensure there would be no disappointment. Unfortunately, 18 days after the scheduled delivery, I still have not received the trampoline.

Despite my efforts to contact Makro, my calls have gone unanswered. I did receive one call from a representative who mentioned they are still searching for a store with the trampoline in stock. However, there has been no resolution since.

This delay has caused immense disappointment and frustration. I feel that I have been treated unfairly and that the service I have received is far below the standard I expect from a reputable company like Makro.

I urgently request an update on this matter and a resolution without further delay. If the trampoline is no longer available, I expect an alternative solution to be provided immediately. Please let me know how Makro intends to rectify this situation.