Complaint regarding my order

I have made an order for black Friday on the 23/11/2017 online and received confirmation on the Makro Online Website that the payment is successful and the my order will be delivered in the next 2-5 working days. But I didn't get notification such as an email or sms stating that the funds where taken on my Makro Credit Card, I decided to the an email to the online department at Makro asking them as to when are they going to debit on my Makro credit card but since they took long to respond I decided to call the call center and the agents at the call center stated that they have been experiencing technical issues with there system and that could be the reason they haven't got feedback. I"ve spoken to more than 2 Managers and they seem to be defensive when I raise my point as to why was I not notified from the word go that something is wrong with my payment . I've been doing up and down trying to follow up but they all defensive I've requested for a Manager to listen to my calls because I feel it's not my fault that their system had problems I want my order. More especially because I don't have sufficient funds on my Makro Credit card.

Please help!!!!