Complaint Regarding Missing Items on my Online Order and Lack of Response

I am writing to formally complain about the poor service I have received regarding my recent online order ( Order Num:OD*** Tracking ID:WUM-NP7ZAK).

Several items from my order were not delivered, yet your website incorrectly shows them as delivered. I reported this issue, and I was informed that an investigation was underway. However, it has now been over 72 hours, and I have not received any update.

Additionally, I sent an email requesting clarification on the status of the missing items, but I have received no response whatsoever. This lack of communication and follow-up is unacceptable.

I kindly request the following:

An immediate update on the status of the missing items.

A clear resolution—either prompt delivery of the missing products or a refund.

An explanation for the delay and lack of communication.

I expect a timely response, as this situation has caused significant inconvenience.