KB
Kefilwe B
1 reviews | Active since May 2022
20 Apr 2026, 10:39
Complaint Regarding Damaged Heaters and Delayed Collection – Makro Online Orders
Makro ignoring complaint about damaged heaters and delayed refund request
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Replies (2)KB
Kefilwe B's updateReviewer Update
21 Apr 2026, 15:19pdate: Makro is still not assisting.
Makro has responded asking me to “log a return”, but this is not possible because there is NO return or repair option available on my profile or app.
I have already:
Reported the heaters as damaged on delivery
Returned them to the store on 26 March 2026
Been told Makro Online would arrange collection
Now I am being sent in circles with instructions that cannot be followed.
This is unacceptable.
Makro must stop delaying and:
Arrange collection themselves
Process my full refund
Please provide a direct solution instead of sending me back to a system that does not work.
I will escalate this matter further if it is not resolved urgently.
Makro has responded asking me to “log a return”, but this is not possible because there is NO return or repair option available on my profile or app.
I have already:
Reported the heaters as damaged on delivery
Returned them to the store on 26 March 2026
Been told Makro Online would arrange collection
Now I am being sent in circles with instructions that cannot be followed.
This is unacceptable.
Makro must stop delaying and:
Arrange collection themselves
Process my full refund
Please provide a direct solution instead of sending me back to a system that does not work.
I will escalate this matter further if it is not resolved urgently.
KB
Kefilwe B's update21 Apr 2026, 15:19
Reviewer Update
pdate: Makro is still not assisting.
Makro has responded asking me to “log a return”, but this is not possible because there is NO return or repair option available on my profile or app.
I have already:
Reported the heaters as damaged on delivery
Returned them to the store on 26 March 2026
Been told Makro Online would arrange collection
Now I am being sent in circles with instructions that cannot be followed.
This is unacceptable.
Makro must stop delaying and:
Arrange collection themselves
Process my full refund
Please provide a direct solution instead of sending me back to a system that does not work.
I will escalate this matter further if it is not resolved urgently.
Makro has responded asking me to “log a return”, but this is not possible because there is NO return or repair option available on my profile or app.
I have already:
Reported the heaters as damaged on delivery
Returned them to the store on 26 March 2026
Been told Makro Online would arrange collection
Now I am being sent in circles with instructions that cannot be followed.
This is unacceptable.
Makro must stop delaying and:
Arrange collection themselves
Process my full refund
Please provide a direct solution instead of sending me back to a system that does not work.
I will escalate this matter further if it is not resolved urgently.
KB
Kefilwe B's updateReviewer Update
21 Apr 2026, 15:22Hi, I have tried to log a return as instructed but there is NO return option on my profile/app.
Please stop sending me back to the system and arrange manual collection of the damaged heaters.
Kindly confirm collection date and refund urgently.
Please stop sending me back to the system and arrange manual collection of the damaged heaters.
Kindly confirm collection date and refund urgently.
KB
Kefilwe B's update21 Apr 2026, 15:22
Reviewer Update
Hi, I have tried to log a return as instructed but there is NO return option on my profile/app.
Please stop sending me back to the system and arrange manual collection of the damaged heaters.
Kindly confirm collection date and refund urgently.
Please stop sending me back to the system and arrange manual collection of the damaged heaters.
Kindly confirm collection date and refund urgently.