Complaint - Refund Delayed

I placed an online order on the 14th of August 2024 (MAK***)

The order was split into 3 deliveries

The Universal aircon remote and the Shoofly away treatment was delivered on different days ,which is understandable as they are probably dispatched from different suppliers .

The item that was not delivered was the” Convoluted Foam Mattress Topper Single “ which was R509.00 . I was informed that the supplier was out of stock and that a refund will be processed within 7 -10 working days.

I urgently needed the refund to take place as I needed to purchase a Convoluted Foam Mattress Topper for my “bed ridden brother” who urgently needed comfort in bed .

Today is the 30th of September 2024 and to date I have not yet received the refund . This is absolutely shocking service . This was no fault of mine and now I have to wait for a refund due to your supplier not having stock ?

I had to purchase the Convoluted Foam Mattress Topper from Takealot and you have now placed me at a disadvantage .

Your customer service on whatsapp is absolutely appalling and I certainly will not bother making further purchases with Makro if this is the level of customer service you provide!