COMPLAINT ON ONLINE NOT RECEIVED SINCE 28 NOVEMBER 2019

I placed an online order on the 28th Nov 2019 for 2 items. One item was delivered on the 30th Nov and the driver advised that the second item will follow in the next few days. I have been constantly phoning the Makro contact centre and interacted with so many of their staff who have promised that I will rececive my order. It is now 6 weeks !!!! @#$% really does it take so long @#$% no one met their comitment to me that they will follow up and ensure my order is received. Last contact was with MOEKETSI MOKOENA who initially responded to my emails etc but now seems to also be ignoring my mails and not responding!!!! This is beyong ridiculous.!!!! I have requested a refund if you cannot locate my item @#$% DISGUSTING Customer service treatment and LACK OF COMMUNICATION !@#$% Can someone from MAKRO repond and ensure I receive my order before the end of this week PLEASE!!!! you should cancel your ONLINE Platform if it does not work instead of cauing all this frustrstration to your loyal customer !@#$%