COMPLAINT ON BROKEN FRIDGE

I bought a new fridge at Makro on the 21st March 2015, and I've reported the fridge not cooling and freezing on both sides, that was on Sunday the 22nd November 2015 and make a follow-up on 24th November 2015, I also took an effort to request for a new fridge as is still under guarantee, but the store refuse to do so. I'm really not happy about the matter because the store have called a technician from Bloemfontein to come to my place in order to check and fix the problem. Technician told me that the fridge had a factory fault, so PC box and compressor must be replaced, he told me they have to order the parts and he cannot promise me when the parts will arrive.<br> <br> This is causing a very serious stress to me and my family as we are living without a fridge from the past 3 weeks, eating a take away food and drinks on a daily basis, buying ice cubes daily is costing me a lot, and it was not budgeted for. Even today my fridge is not yet fixed. Please help me to get at least a new fridge, because I'm no longer sure that, this fridge will sustain for longer.<br> <br> Regards<br> <br> Moratuwa Mokgeseng<br> <br>