Complaint: Non-Delivery of Paid Goods and Poor Customer Service

I processed a quotation and purchased goods for the school using a Makro card, with full payment made on 22 April 2026. However, as of today, 6 June 2026, the goods have still not been delivered.

I contacted the store to follow up on the delay. Unfortunately, the service I received was extremely disappointing. The consultant placed me on hold for an extended period without any feedback. When I asked for an update, she remained silent and did not communicate professionally, leaving me waiting for approximately 15 minutes without assistance.

This lack of delivery and poor communication is unacceptable, especially considering that the goods were paid for in full over a month ago.