ZS
Zandile S
1 reviews | Active since Jan 2019
31 Jan 2019, 10:05
Complaint - Makro Strubensvalley
I'm appalled at the standard of service received from Makro Strubensvalley. On the 21 November I have purchased a washing machine and 2 pool loungers and only the washing machine was delivered after weeks of inquiring. The machine was only delivered on the 12 Dec 2018 and I am still waiting for my pool loungers.
I've visited the store more than 5 times now, left messages and have been blatantly ignored by the delivery team. Lindokuhle and his team are unprofessional, they don't follow through o what they start and are unresponsive. I will never buy at Makro if this is the treatment I get as a customer!!!
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Makro's replyOfficial
31 Jan 2019, 11:02Good day Zandile
Thank you for reaching out to us
I'm sorry you had to experience this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers.
We will have this matter addressed with the relevant parties at the store to ensure that we get to a resolution for you.
I will be in contact with you, as soon as we have feedback.
Regards
Otsiele Boikanyo
Thank you for reaching out to us
I'm sorry you had to experience this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers.
We will have this matter addressed with the relevant parties at the store to ensure that we get to a resolution for you.
I will be in contact with you, as soon as we have feedback.
Regards
Otsiele Boikanyo
Makro's reply31 Jan 2019, 11:02
Official
Good day Zandile
Thank you for reaching out to us
I'm sorry you had to experience this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers.
We will have this matter addressed with the relevant parties at the store to ensure that we get to a resolution for you.
I will be in contact with you, as soon as we have feedback.
Regards
Otsiele Boikanyo
Thank you for reaching out to us
I'm sorry you had to experience this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers.
We will have this matter addressed with the relevant parties at the store to ensure that we get to a resolution for you.
I will be in contact with you, as soon as we have feedback.
Regards
Otsiele Boikanyo