complaint makro strubensvallet

this is terrible service i am receiving from makro strubensvalley. have send in a dvd player to be fixed on 24 Feb already. When we enquired 2 weeks later the *********** lady only says it is under assesment??? We have enquired again, still apparently under assesment!!!! And i am waiting for feedback from the complaint dept on their website. they took my card number and is now just ignoring me...