COMPLAINT : Makro Silverlakes

<p>I tried calling the Makro branch (08/03/2017) but kept getting a voice recording that it was outside office hours and this was 09:25. To which I then contacted the customer care head office and left a message to have somebody from Silverlakes contact me. As explained, I received delivery of the fridge on Saturday (04/03/2017) and immediately logged a call with Makro as the freezer door wasn’t closing properly, squeaked a bit and the double doors were not aligned, ie both doors were different heights. The manual referred to a tool to adjust the doors, its something I honestly know nothing about. Called again yesterday the 09th and still NOBODY from Makro has returned my call.</p> <p> </p> <p>Defy had called on Wednesday, 08/03/2017 and scheduled to send a technician out the next day(09/03). I waited and waited and guess what, nobody arrived!</p> <p> </p> <p>If this is the delay that occurs every time something should occur with this so called new fridge, then I’d love to have a refund please! </p> <p> </p> <p>If in the near future I should encounter trouble with the fridge again, I cannot wait 5 days for somebody to come out, make that 6 including today. I can only imagine the wasted food I’d have to throw out each time. </p> <p> </p> <p>I honestly don’t think I’ve been unreasonable, if anybody on this mailing list can put themselves in the consumers shoes and in this instance mine you will be just as ticked off too!</p> <p>I have been inconvenienced to the MAX!</p> <p>Spend R9000 for a new fridge then having to wait for somebody to fix it and in the meantime just rely on my trusty old fridge that I was supposed to sell but cancel now. This is just not on!</p> <p> </p> <p>I WANT A REFUND! Seeing that I haven’t used this dam fridge and it’s still lying in my house like an ornament! </p> <p> </p>