Complaint M15 Makro Strubens Valley for invoice Unique *** SKYWORTH LEAP S1 - ANDROID TV BOX

I write this email so frustrated and I feel you are honestly my best shot at getting a resolution before I explore other avenues On the 27 June 2022 I returned my media box SKYWORTH LEAP S1 - ANDROID TV BOX purchased at strubbensvalley in December (invoiced attached) and got an sms regarding the assessment *** Till to date I haven’t received feedback nothing and 6 weeks has already elapsed I've made countless attempts in getting feedback and that hasn’t yielded an positive results whatsoever. Called the contact centre and they state the reference number we have at our possession is dated 2021 which is absurd and spoke to the most rudest agent in the history of rudeness and we were advised to contact strubbensvalley called strubbensvalley well the apple didn’t fall far from the tree theee most despicable service ever. The guys at the shop answer listen to the query and just put the phone on the side with no acknowledgment that the checking or investigating nothing after 21 minutes of holding they just cut the call. I'm beyond disgusting and excuse my French its just that I've reached my maximum level of annoyment with Makro and its way of doing things it might be the most cheapest or worthless item in the shop but I paid for it and now I'm inconvenienced not by the product itself but the after sales service I'm getting its definitely appalling. Please assist on the above query if not in your area please forward to the relevant people as I've been sent pillar to post I'm sure I've spent more money enquiring calling etc than the actual product I'm following up on so much for save money , live better imagine 6 weeks I cant watch TV but I was promised a better life geeezzzz If the supplier or however is taking time with the repairs etc it’s the stores responsibility to keep us informed of any delays the expected turnaround time they said 21 days that has elapsed its been just over six weeks no update nothing everyone hiding in their corner and really claim to offer the best customer service yhooo aie im out of words for real I’ve sent two emails to Nokuphila Mbuyisa till to date no feedback nor acknowledgment has been recieved