Complaint Lodged 14 March Ref. No. ***

I would like to compliment both Afsana and Sandy for the exceptional service and going out of their way to resolve the complaint I laid. I was kept updated throughout the process and contacted regularly by telephone While the original complaint was against a Mr Mike Otto who is not a Makro employee but was in the store at the time and I was referred to him by one of the Makro sales consultants they went out of their way to obtain a refund for me. Originally Mr Otto was rude, uncooperative and refused a refund. After Makro intervened his attitude changed and I was refunded the R1295-00 which was spent at Makro the following day.<br> This was truly exceptional 5 star service from Makro. My heartfelt thanks to all those involved especially Afsana and Sandy.