Complaint horrible customer service and my tv is still not working

Hi Till today I have complained to Makro and I haven’t received any feedback nor any calls from them , sent a feedback to a review done by Mbali which she was requesting a store name and I have sent my details for them to respond till nothing . Why is Makro not giving me my refund and my my money back clearly their TV ‘s are going to give me endless problems. No employee st Makro wants to take ownership and for some reason there’s no customer complaints departments Globally /National that is what Makro employees in Montague Gardens responded. Then I should find the CEO to get my query resolved. All I want is my money back I paid cash for the tv and in have endless problems with the employees for they are not willing to assist this is no wonder the agents are rude as well. Regards ********** 946