Complaint-Elderly parent still washing laundry by hand after almost a month of buying the washing machine cash

We bought a DEFY 10KG front loader washing machine on 10 September 2020, the machine wasn't working contacted Makro to report that the machine is faulty, they sent technicians after 10 days of reporting the machine to check and indeed they discovered that it was faulty, after another 10 days the technicians drove all the way to come home to tell us that there's spare parts that need to be bought, we called to say we can't wait for the spare parts we need the machine to be replaced because its almost a month now. We have a machine that is faulty we washing by hand when the machine was bought case. We called again to speak to the supervisor, we've been told they working from the supervisor will call me back, or you wait for the supervisor on the line for 30min.

This is really unacceptable and lack of customer service from Makro, for us to buy a machine cash and have to wait for them to fix a new machine instead of replacing it.