KO
Karin O
1 reviews | Active since Nov 2024
19 Nov 2024, 17:40
complaint
I bought a Winning Star ST-***0W Panini Sandwich Machine order no. MAK*** online for R349 as advertised on the Makro online platform, on the 12th of November 2024. I received the wrong item on the 15th of November 2024. I phoned four times to book a return and was told this afternoon that they will collect the item and send it to the supplier for a refund. I checked this morning on the online platform and the price was R1 299. Therefore it was advertised by Makro for the wrong price. I want the item I ordered.
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Replies (4)KO
Karin O's updateReviewer Update
20 Nov 2024, 13:21You want me to log a Return for reference number #***, but there is only a tick box for the item I did not receive, so unfortunately I can not tick that box. Furthermore you did not confirm that I would receive the item I ordered. This was the whole reason I turned to hellopeter as your consultants told me you will come and fetch the wrong item delivered and the credit me. Thant is not what I want I want the product I ordered on your online profile.
KO
Karin O's update20 Nov 2024, 13:21
Reviewer Update
You want me to log a Return for reference number #***, but there is only a tick box for the item I did not receive, so unfortunately I can not tick that box. Furthermore you did not confirm that I would receive the item I ordered. This was the whole reason I turned to hellopeter as your consultants told me you will come and fetch the wrong item delivered and the credit me. Thant is not what I want I want the product I ordered on your online profile.
KO
Karin O's updateReviewer Update
02 Dec 2024, 13:40Can you please check-up on my return as it was collected on the 25th and I have not received any feedback yet, as to when my ordered product will be delivered.
KO
Karin O's update02 Dec 2024, 13:40
Reviewer Update
Can you please check-up on my return as it was collected on the 25th and I have not received any feedback yet, as to when my ordered product will be delivered.
KO
Karin O's updateReviewer Update
04 Dec 2024, 18:09They want to credit me for the product but "If there is a difference between the price indicated directly on the product and the price advertised the merchant must sell the item at the lowest price."
KO
Karin O's update04 Dec 2024, 18:09
Reviewer Update
They want to credit me for the product but "If there is a difference between the price indicated directly on the product and the price advertised the merchant must sell the item at the lowest price."
KO
Karin O's updateReviewer Update
06 Dec 2024, 12:35I will not recommend Makro Online to anyone. Poor service and not taking responsibility for mistakes made by them.
KO
Karin O's update06 Dec 2024, 12:35
Reviewer Update
I will not recommend Makro Online to anyone. Poor service and not taking responsibility for mistakes made by them.