RW
Robyn W
1 reviews | Active since Jun 2018
11 Nov 2021, 14:19
Complaint
I am so disappointed in the service. I bought a bike online & didn't work properly when it was assembled. I logged a return request & gave the feedback they wanted. After that, no response. I still have the bike, nobody bothered to collect it on the date I specified. I wasn't refunded. Didn't receive feedback on follow up emails. I don't know what else I'm supposed to do to get my matter resolved. Such bad service
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Replies (1)
Makro's replyOfficial
11 Nov 2021, 15:00Good day Robyn,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed alongside relevant departmental personnel at the store, we shall communicate with you on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed alongside relevant departmental personnel at the store, we shall communicate with you on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 Nov 2021, 15:00
Official
Good day Robyn,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed alongside relevant departmental personnel at the store, we shall communicate with you on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed alongside relevant departmental personnel at the store, we shall communicate with you on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team