Complaint

Dear customer service,

I trust you are well. On Sunday I did some shopping at Makro Montague Gardens (Cape Town). I bought an electric heater. The pricing label showed R999.00 on the shelve but when I got to the cashier, she scanned R1699.00

Before hand I took a picture of this heater, as I needed to show my colleague before purchasing the item. The cashier said it was a mistake and I have to pay the full price. I asked to speak to the manager, of which they said they sold alot of heaters and forgot to change the price for that specific item.

I'm writing this complaint as I need everyone to know that they've over charged me for an item which was their fault to not change the price. They offered me R250 discount of which I took as I need that specific heater.

I understand everyone makes mistakes and you are working in retail however I am a manager myself and I know right from wrong.

In future, Please ensure your prices are correct on labels and how you deal with it. Customers shouldn't wait 30 minutes for an issue to be resolved when it was not their fault.

I trust this email will help you better your service in the future.

Many thanks

Riano Kipps