complaint Bad service

Most bad service ever received from Makro. Did buy a vacuum cleaner from them the first time i used the vacuum for cleaning car it got hot and did not switch on again. I send the vacuum in and came back with new filter as they advised that the filter is the problem, which i don't understand cause i only used the vacuum cleaner once and the filter that was inside is still new. below is all emails sent to them and now they want me to pay for a new filter. The Vacuum was now sent back to them for the second time

From: Elton Williams

Sent: Monday, December 09, 2019 3:40 PM To: 'Hazel Adams'; Faith Mosehle Cc: '***' Subject: RE: *** urgent

Please get the supplier to come to makro on Saturday cause I am not leaving there without a refund I am waiting 2 months now for the vacuum.

From: Hazel Adams [mailto:***] Sent: Monday, December 09, 2019 3:37 PM To: Elton Williams; Faith Mosehle Cc: '***' Subject: RE: *** urgent

Hi Elton

The supplier said they did call you explain that the filter needs to be replaced as it is old.

Regards Hazel

Elton Williams [mailto:***] Sent: Monday, 09 December 2019 15:27 To: Faith Mosehle; Hazel Adams Cc: '***' Subject: RE: *** urgent

And still no feedback from you ?????????maybe I should come to makro this Saturday and make a noise, mabey I will get answers?

From: Faith Mosehle [mailto:***] Sent: Saturday, November 23, 2019 12:58 PM To: Hazel Adams Cc: Elton Williams Subject: RE: *** urgent

Hi Hazel

On the 7/11/19 client was called & informed that his filter needs to be replaced as it is old. Our warranty covers only the unit not accessories & filter is an accessory. Client disputed the quote hence unit was returned unrepaired.

Regards Faith

From: Hazel Adams <***> Sent: 23 November 2019 12:17 PM To: Faith Mosehle <***> Cc: *** Subject: FW: *** urgent

Hi Faith

Please urgently respond to the email below.

Regards Hazel

From: Elton Williams [mailto:***] Sent: Friday, 22 November 2019 11:33 To: Hazel Adams; ***; '***' Subject: RE: ***

Good day all,

I am still waiting for feedback up until today still no response.

Kind regards Elton

From: Hazel Adams [mailto:***] Sent: Thursday, November 14, 2019 12:43 PM To: *** Cc: Elton Williams Subject: ***

Hi Ladies I received the above vacuum cleaner back unrepaired The customer said he is waiting for the supplier to get back to him to explain to him why must he pay for the filter Please call the customer *** Regards Hazel Adams Makro SA│A division of MASSMART Holdings Limited P/Bag 907│Crown Mines 2025│South Africa CNR Main Reef Road & Hanover Street│Crown Mines │Johannesburg 2025 Tel: *** Email: ***│Web: www.Makro.co.za